Untuk mengetahui detail tentang jam cakupan dan bahasa yang didukung, lihat bagian "3. Dukungan Bahasa" di halaman Panduan Layanan Dukungan Teknis Looker.
Hari libur regional Dukungan Looker
Untuk mengetahui daftar hari libur regional Dukungan Looker, lihat dokumen Google Cloud Dukungan bahasa dan jam kerja.
Siapa yang dapat mengakses Dukungan Looker?
Untuk mengakses dukungan Looker, persyaratan berikut harus dipenuhi:
Dukungan Looker hanya tersedia di instance Looker yang menjalankan
versi Looker yang didukung secara resmi.
Instance yang dihosting oleh Looker akan otomatis diupdate ke rilis yang didukung.
Jika instance Looker Anda dihosting pelanggan dan menjalankan versi Looker yang tidak didukung,
update instance Looker Anda
ke versi Looker yang didukung.
Untuk instance Looker (asli), dukungan Looker hanya tersedia jika Google Cloud Project number diisi di halaman Setelan Umum Admin. Nomor project menghubungkan instance Looker Anda ke Google Cloud paket dukungan dan menentukan tingkat dukungan Anda.
Dukungan Looker hanya tersedia untuk pengguna dengan peran IAM Tech Support Editor.
Hal ini memungkinkan kami berfokus pada pengguna yang paling terlibat, yang mungkin memerlukan bantuan mendalam terkait produk Looker. Anda harus mengembangkan proses internal Anda sendiri untuk membantu
pengguna, terutama karena Anda akan mengetahui seluk-beluk data Anda
lebih baik daripada siapa pun.
Jika instance Looker Anda menggunakan Dukungan Lama, dukungan hanya tersedia untuk administrator dan developer di instance Anda.
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-08-25 UTC."],[],[],null,["# Looker Support details\n\n| **Note:** This page provides information for Looker (original) instances only. For information on Google Cloud Customer Care Support for Looker (Google Cloud core), see the [Getting support for Looker (Google Cloud core)](/looker/docs/looker-core-support) documentation page.\n\n\nYou can reach Looker Support by using the [Google Cloud console.](/looker/docs/best-practices/looker-support-integrations-with-google-cloud)\n\n\nFind details on service level agreements (SLAs) and overall support programs on the [Looker Technical Support Services Guidelines](/terms/tssg/looker) page.\n\nHours of coverage and supported languages\n-----------------------------------------\n\n\nFor details about hours of coverage and supported languages, see section \"3. Language Support\" on the [Looker Technical Support Services Guidelines](/terms/tssg/looker) page.\n\nLooker Support regional holidays\n--------------------------------\n\n\nFor the list of Looker Support regional holidays, refer to the Google Cloud [Language support and working hours](/support/docs/language-working-hours#regional-holidays) document.\n\nWho can access Looker Support?\n------------------------------\n\nTo access Looker support, the following requirements must be met:\n\n-\n **Looker support is available only on Looker instances that are running an\n [officially supported Looker version](/looker/docs/officially-supported-releases).**\n Instances that are hosted by Looker automatically update to supported releases.\n If your Looker instance is customer-hosted and is running an unsupported Looker version,\n [update your Looker instance](/looker/docs/updating-looker-instance)\n to a supported Looker version.\n\n-\n **For Looker (original) instances, Looker support is available only if the [Google Cloud Project number](/looker/docs/admin-panel-general-settings#google_cloud_project_number) is filled in on the Admin General Settings page.** The project number connects your Looker instance to your Google Cloud support plan and determines your level of support.\n\n-\n **Looker support is available only to users with the Tech Support Editor [IAM role](/iam/docs/grant-role-console).**\n This allows us to focus on your most involved users, who may need in-depth help with\n the Looker product. You should develop your own internal process for helping\n your users, especially because you'll know the ins and outs of your data\n better than anyone.\n\n - If your Looker instance is using Legacy Support, then support is available only to administrators and developers on your instance."]]
