The document contains agent-facing Smart Reply entries.
ArticleSuggestion
The entire document content as a whole can be used for query results.
Only for Contact Center Solutions on Dialogflow.
ExtractiveQa
Documents for which unstructured text is extracted and used for
question answering.
Faq
The document content contains question and answer pairs as either HTML or
CSV. Typical FAQ HTML formats are parsed accurately, but unusual formats
may fail to be parsed.
CSV must have questions in the first column and answers in the second,
with no header. Because of this explicit format, they are always parsed
accurately.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eThe latest version available for \u003ccode\u003eDocument.Types.KnowledgeType\u003c/code\u003e in the Google Cloud Dialogflow v2 API is 4.26.0.\u003c/p\u003e\n"],["\u003cp\u003eThis page provides a comprehensive list of versions for the \u003ccode\u003eDocument.Types.KnowledgeType\u003c/code\u003e enum, ranging from version 3.2.0 up to the current version.\u003c/p\u003e\n"],["\u003cp\u003e\u003ccode\u003eDocument.Types.KnowledgeType\u003c/code\u003e defines the specific knowledge type of content of a given document such as \u003ccode\u003eAgentFacingSmartReply\u003c/code\u003e, \u003ccode\u003eArticleSuggestion\u003c/code\u003e, \u003ccode\u003eExtractiveQa\u003c/code\u003e, \u003ccode\u003eFaq\u003c/code\u003e, or \u003ccode\u003eUnspecified\u003c/code\u003e.\u003c/p\u003e\n"],["\u003cp\u003eThe documentation includes a table detailing the available fields within \u003ccode\u003eDocument.Types.KnowledgeType\u003c/code\u003e and their corresponding descriptions.\u003c/p\u003e\n"],["\u003cp\u003eThis documentation is specifically within the \u003ccode\u003eGoogle.Cloud.Dialogflow.V2\u003c/code\u003e namespace, and the code is in the \u003ccode\u003eGoogle.Cloud.Dialogflow.V2.dll\u003c/code\u003e assembly.\u003c/p\u003e\n"]]],[],null,[]]
