public sealed class ResponseMessage.Types.LiveAgentHandoff : IMessage<ResponseMessage.Types.LiveAgentHandoff>, IEquatable<ResponseMessage.Types.LiveAgentHandoff>, IDeepCloneable<ResponseMessage.Types.LiveAgentHandoff>, IBufferMessage, IMessageReference documentation and code samples for the Dialogflow v3 API class ResponseMessage.Types.LiveAgentHandoff.
Indicates that the conversation should be handed off to a live agent.
Dialogflow only uses this to determine which conversations were handed off to a human agent for measurement purposes. What else to do with this signal is up to you and your handoff procedures.
You may set this, for example:
- In the [entry_fulfillment][google.cloud.dialogflow.cx.v3.Page.entry_fulfillment] of a [Page][google.cloud.dialogflow.cx.v3.Page] if entering the page indicates something went extremely wrong in the conversation.
- In a webhook response when you determine that the customer issue can only be handled by a human.
Implements
IMessageResponseMessageTypesLiveAgentHandoff, IEquatableResponseMessageTypesLiveAgentHandoff, IDeepCloneableResponseMessageTypesLiveAgentHandoff, IBufferMessage, IMessageNamespace
Google.Cloud.Dialogflow.Cx.V3Assembly
Google.Cloud.Dialogflow.Cx.V3.dll
Constructors
LiveAgentHandoff()
public LiveAgentHandoff()LiveAgentHandoff(LiveAgentHandoff)
public LiveAgentHandoff(ResponseMessage.Types.LiveAgentHandoff other)| Parameter | |
|---|---|
| Name | Description |
other | ResponseMessageTypesLiveAgentHandoff |
Properties
Metadata
public Struct Metadata { get; set; }Custom metadata for your handoff procedure. Dialogflow doesn't impose any structure on this.
| Property Value | |
|---|---|
| Type | Description |
Struct | |