public sealed class ResponseMessage.Types.LiveAgentHandoff : IMessage<ResponseMessage.Types.LiveAgentHandoff>, IEquatable<ResponseMessage.Types.LiveAgentHandoff>, IDeepCloneable<ResponseMessage.Types.LiveAgentHandoff>, IBufferMessage, IMessage
Reference documentation and code samples for the Dialogflow v3 API class ResponseMessage.Types.LiveAgentHandoff.
Indicates that the conversation should be handed off to a live agent.
Dialogflow only uses this to determine which conversations were handed off
to a human agent for measurement purposes. What else to do with this signal
is up to you and your handoff procedures.
You may set this, for example:
In the
[entry_fulfillment][google.cloud.dialogflow.cx.v3.Page.entry_fulfillment]
of a [Page][google.cloud.dialogflow.cx.v3.Page] if
entering the page indicates something went extremely wrong in the
conversation.
In a webhook response when you determine that the customer issue can only
be handled by a human.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-03-21 UTC."],[[["The latest version available for `ResponseMessage.Types.LiveAgentHandoff` within the Dialogflow v3 API is 2.23.0, with a comprehensive list of past versions ranging from 1.0.0 to 2.22.0 also provided."],["`ResponseMessage.Types.LiveAgentHandoff` is a class used within Dialogflow v3 API to signify that a conversation should be transferred to a human agent, which can be set if a conversation encounters issues or if it is determined a human is required."],["The class `ResponseMessage.Types.LiveAgentHandoff` inherits from `object` and implements multiple interfaces, including `IMessage`, `IEquatable`, `IDeepCloneable`, and `IBufferMessage`."],["The class `LiveAgentHandoff` has a `Metadata` property of type `Struct`, which allows for custom data related to handoff procedures to be defined."],["The `LiveAgentHandoff` class has two constructors, one default and one that takes a `LiveAgentHandoff` object to copy the data into the newly created instance."]]],[]]
