REST Resource: projects.locations.faqModels.faqEntries

{
  "name": string,
  "displayName": string,
  "question": string,
  "createTime": string,
  "updateTime": string,
  "representativeConversationNames": [
    string
  ],
  "trainingStats": {
    object (Stats)
  },
  "botAnswers": [
    {
      object (BotAnswer)
    }
  ],
  "insightsAnswers": [
    {
      object (InsightsAnswer)
    }
  ],
  "representativeConversations": [
    {
      object (RepresentativeConversation)
    }
  ]
}

string

Immutable. The resource name of the FAQ entry. Format: projects/{project}/locations/{location}/faqModels/{faqModel}/faqEntries/{faqEntry}

string

Representative name of the FAQ entry, typically the question text.

string

Output only. Question of the FAQ.

string (Timestamp format)

Output only. FAQ entry creation time.

A timestamp in RFC3339 UTC "Zulu" format, with nanosecond resolution and up to nine fractional digits. Examples: "2014-10-02T15:01:23Z" and "2014-10-02T15:01:23.045123456Z".

string (Timestamp format)

Output only. FAQ entry last update time.

A timestamp in RFC3339 UTC "Zulu" format, with nanosecond resolution and up to nine fractional digits. Examples: "2014-10-02T15:01:23Z" and "2014-10-02T15:01:23.045123456Z".

string

Output only. Resource names of the most representative conversations matched. Format: projects/{project}/locations/{location}/conversations/{conversation} Deprecated. Use representativeConversations instead.

object (Stats)

Output only. Statistics of the FAQ entry computed from training data.

object (BotAnswer)

Output only. Answers from the bot for the question.

object (InsightsAnswer)

Output only. Answers based on conversation history and live agent questions.

object (RepresentativeConversation)

Output only. Examples of conversations representative of the FaqEntry

{
  "conversationCount": integer,
  "averageHandlingTime": string,
  "trafficPercentage": number,
  "averageTurnCount": number
}

integer

Number of conversations asking the faq question.

string (Duration format)

Average handling time for all conversations.

A duration in seconds with up to nine fractional digits, ending with 's'. Example: "3.5s".

number

Percentage of traffic in all conversations.

number

Average turn count.

{
  "answer": string,
  "matchingQuestion": string,
  "snippets": [
    {
      object (Snippet)
    }
  ]
}

string

Answer text.

string

The matching question from the bot (e.g. from FAQ Assist).

object (Snippet)

All snippets used for this answer, with their source URI and data.

{
  "uri": string,
  "text": string,
  "title": string
}

string

URI the data is sourced from.

string

Text taken from that URI.

string

Title of the document.

{
  "answer": string
}

string

Answer text.

{
  "name": string,
  "startTime": string
}

string

Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}

string (Timestamp format)

The time at which the conversation started.

A timestamp in RFC3339 UTC "Zulu" format, with nanosecond resolution and up to nine fractional digits. Examples: "2014-10-02T15:01:23Z" and "2014-10-02T15:01:23.045123456Z".