REST Resource: projects.locations.conversations

{
  "name": string,
  "dataSource": {
    object (ConversationDataSource)
  },
  "createTime": string,
  "updateTime": string,
  "startTime": string,
  "languageCode": string,
  "agentId": string,
  "customerId": string,
  "labels": {
    string: string,
    ...
  },
  "qualityMetadata": {
    object (QualityMetadata)
  },
  "metadataJson": string,
  "transcript": {
    object (Transcript)
  },
  "medium": enum (Medium),
  "duration": string,
  "turnCount": integer,
  "latestAnalysis": {
    object (Analysis)
  },
  "latestSummary": {
    object (ConversationSummarizationSuggestionData)
  },
  "runtimeAnnotations": [
    {
      object (RuntimeAnnotation)
    }
  ],
  "dialogflowIntents": {
    string: {
      object (DialogflowIntent)
    },
    ...
  },
  "obfuscatedUserId": string,
  "dialogflowCxConversationData": {
    object (DialogflowCxConversationData)
  },

  // Union field metadata can be only one of the following:
  "callMetadata": {
    object (CallMetadata)
  }
  // End of list of possible types for union field metadata.

  // Union field expiration can be only one of the following:
  "expireTime": string,
  "ttl": string
  // End of list of possible types for union field expiration.
}

string

Immutable. The resource name of the conversation. Format: projects/{project}/locations/{location}/conversations/{conversation}

object (ConversationDataSource)

The source of the audio and transcription for the conversation.

string (Timestamp format)

Output only. The time at which the conversation was created.

A timestamp in RFC3339 UTC "Zulu" format, with nanosecond resolution and up to nine fractional digits. Examples: "2014-10-02T15:01:23Z" and "2014-10-02T15:01:23.045123456Z".

string (Timestamp format)

Output only. The most recent time at which the conversation was updated.

A timestamp in RFC3339 UTC "Zulu" format, with nanosecond resolution and up to nine fractional digits. Examples: "2014-10-02T15:01:23Z" and "2014-10-02T15:01:23.045123456Z".

string (Timestamp format)

The time at which the conversation started.

A timestamp in RFC3339 UTC "Zulu" format, with nanosecond resolution and up to nine fractional digits. Examples: "2014-10-02T15:01:23Z" and "2014-10-02T15:01:23.045123456Z".

string

A user-specified language code for the conversation.

string

An opaque, user-specified string representing the human agent who handled the conversation.

string

An opaque, user-specified string representing the customer identifier.

map (key: string, value: string)

A map for the user to specify any custom fields. A maximum of 20 labels per conversation is allowed, with a maximum of 256 characters per entry.

An object containing a list of "key": value pairs. Example: { "name": "wrench", "mass": "1.3kg", "count": "3" }.

object (QualityMetadata)

Conversation metadata related to quality management.

string

Input only. JSON metadata encoded as a string. This field is primarily used by Insights integrations with various telphony systems and must be in one of Insight's supported formats.

object (Transcript)

Output only. The conversation transcript.

enum (Medium)

Immutable. The conversation medium, if unspecified will default to PHONE_CALL.

string (Duration format)

Output only. The duration of the conversation.

A duration in seconds with up to nine fractional digits, ending with 's'. Example: "3.5s".

integer

Output only. The number of turns in the conversation.

object (Analysis)

Output only. The conversation's latest analysis, if one exists.

object (ConversationSummarizationSuggestionData)

Output only. Latest summary of the conversation.

object (RuntimeAnnotation)

Output only. The annotations that were generated during the customer and agent interaction.

map (key: string, value: object (DialogflowIntent))

Output only. All the matched Dialogflow intents in the call. The key corresponds to a Dialogflow intent, format: projects/{project}/agent/{agent}/intents/{intent}

An object containing a list of "key": value pairs. Example: { "name": "wrench", "mass": "1.3kg", "count": "3" }.

string

Obfuscated user ID which the customer sent to us.

object (DialogflowCxConversationData)

The Dialogflow conversation raw data. It will only be populated when ConversationView is DF_CONVERSATION_BASIC or DF_CONVERSATION_FULL.

object (CallMetadata)

Call-specific metadata.

string (Timestamp format)

The time at which this conversation should expire. After this time, the conversation data and any associated analyses will be deleted.

A timestamp in RFC3339 UTC "Zulu" format, with nanosecond resolution and up to nine fractional digits. Examples: "2014-10-02T15:01:23Z" and "2014-10-02T15:01:23.045123456Z".

string (Duration format)

Input only. The TTL for this resource. If specified, then this TTL will be used to calculate the expire time.

A duration in seconds with up to nine fractional digits, ending with 's'. Example: "3.5s".