Monitor events

Use these instructions to view events:

  1. Click the Monitor menu tab and select Events from the drop-down menu. The Events page opens. A list of events appears in the table.

  2. To modify the display of the fields in the table, you can:

    • Search By Keyword. To display a specific subset of data in the Events table, use the Search By Keyword field to search across the data in the management console database for a specific word or keyword and to display only that subset of data in the table. Search By Keyword is case insensitive.

      • Ended filter has single (radio) style buttons to select date range spanning a day, week for month.

    • Adjust Fields. To modify the fields that appear in the table, right-click within the table header row and click the checkboxes for the fields you want displayed (or those fields you do not want to view).

    • Adjust Column Width. To adjust the width of a table column to show more content in the table, drag the column divider in a column header to the left or right to resize the column width. Column dividers are marked by a pair of thin gray lines.

  3. To modify the number of rows displayed in a table page, you can select from the drop-down list at the bottom of the table. The choices include: 10, 25, 50, 100, or 500 rows per table page.

  4. To export the events list click the export icon. You can export in PDF format.

  5. To filter the list of events to view only a subset, click Open Filters to open the filters panel. Make your filtering selections, then click Update Filters.

    You can search events by:

    • Event ID
    • Event message
    • Time range
    • Event severity (informational, warning, and/or error notification)

  6. See View event details for specifics on events in the Events window.

Management console dashboard events panel

The Events panel on the management console dashboard provides quick access to error and warning events that have occurred over the past 24 hours. It polls for fresh data every two minutes.

  • Errors number. Shows errors over the past 24 hours.
  • Warnings number. Shows warnings over the past 24 hours.

Click the Errors or Warnings number area to access the Events page. You can also access the events from the Monitor > Events.

Use these instructions to view events:

  1. Click the Monitor > Events. A list of generated events are displayed in the Events page.

  2. In the Events page, you can do the following:

    • View the details of the generated event.

    • In the Search box, type a keyword to search across the data in the management console database for a specific word or keyword and to display only that subset of data in the table.

    • Modify the number of rows displayed in a table page, by selecting the required vaule. The choices include: 25, 50, 100, or 500 rows per table page.

    • Click the download icon to export the events list. The list is exported in the PDF format.

    • From the Filter By panel, you can filter events by:

      • Event ID
      • Event message
      • Event date
      • Required cleaning
      • Event severity (informational, warning, or error notification)
      • Backup plan violation

      To clear a filter, click the x that is listed to the right of Hide Filters. To clear all filtering, click Clear Filters in the filters panel.

View event details

Use these instructions to view the details for a specific event:

  1. Click the Monitor tab and select Events from the drop-down menu.

    The Events page opens.

  2. Select an item in the Events window and then click View Details from the bottom right corner of the window. You can also right-click on an event in the list and select View Details from the drop-down menu.

  3. The Event Details page displays the following.

    • ID. The database row ID in the Backup and DR Eventdata table. This can be ignored.
    • Event ID. A unique event identifier.
    • Appliance Name. The ID of the backup/recovery appliance where the event occurred.
    • Component.
    • Application Name. The user-assigned name of the application, if applicable.
    • Application Type. The type of application, if applicable.
    • Job Name. A unique job identifier.
    • Error Code. If an error code or an event id or both were generated for the event, it is shown. An error code is generated only for events generating a warning and an error.
    • Error Message. A text description of the event. The error message is often supplements by additional information from external components.
    • Requires Cleaning. This event continues report until it is cleared. The appliance raises the event periodically until it is cleared.
    • Event Date. The time that the event occurred.
    • Sync Date. The time at which the events is reported at the management console.

  4. When you are done reviewing event details, click Return to Events to return to the Events window.

Review job failures displayed on the management console dashboard

The number of and information about job failures is displayed in the management console dashboard.

Click the number of job failures to display a list of failed jobs in the Jobs Monitor service.

Right-click on a job entry to display detailed information about the entry.

Review the details of the entry and:

  • Use the Search Knowledge Base link to learn how to resolve the issue.

  • Ensure the application's host is running.

  • For virtual machines, verify the VM has not been migrated to another vCenter.

  • If applicable, verify that the Backup and DR agent service is running.

Review errors and warnings displayed on the management console dashboard

The number of errors and warnings encountered by a backup/recovery appliance are displayed in the upper right-hand corner of the dashboard:

  1. Click the number of errors or warnings to display a list of the errors or warning in the Events Monitor service. For example:

  2. Right-click on an error entry to display detailed information about the error.