[[["易于理解","easyToUnderstand","thumb-up"],["解决了我的问题","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["很难理解","hardToUnderstand","thumb-down"],["信息或示例代码不正确","incorrectInformationOrSampleCode","thumb-down"],["没有我需要的信息/示例","missingTheInformationSamplesINeed","thumb-down"],["翻译问题","translationIssue","thumb-down"],["其他","otherDown","thumb-down"]],["最后更新时间 (UTC)：2025-08-18。"],[[["\u003cp\u003eBackup and DR service logs are essential for troubleshooting and can be downloaded from the \u003cstrong\u003eLogs\u003c/strong\u003e section of the \u003cstrong\u003eAppliance Configuration\u003c/strong\u003e page in the management console.\u003c/p\u003e\n"],["\u003cp\u003eLogs can be downloaded for both the backup/recovery appliance and the agent, with the option to specify a custom date range within the past three days.\u003c/p\u003e\n"],["\u003cp\u003eAgent logs can be downloaded remotely without needing host access, by using the \u003cstrong\u003eSelect Hosts\u003c/strong\u003e drop-down menu within the logs page and choosing from the available hosts.\u003c/p\u003e\n"],["\u003cp\u003eVarious log types are available, each providing different information, including details on agent activity, appliance operations, cloud backups, database functions, and network connectivity.\u003c/p\u003e\n"],["\u003cp\u003eSpecific log files, such as UDSAgent.log and aamservice.log, can also be accessed directly on the Linux and Windows hosts where the agent is installed, at the specified file path, if it is necessary to do so.\u003c/p\u003e\n"]]],[],null,["# About logs\n\nBackup and DR Service generates many logs that are useful for troubleshooting.\nThis section describes the log types and how they work together.\n\nDownload logs from the backup/recovery appliance\n------------------------------------------------\n\nYou can use the **Downloads** tab in the Logs section of the\n**Appliance Configuration** to download log files. Each downloaded log is\nbundled as a zip file in the download folder. You can then extract the\ndownloaded log files and use a text editor to view the contents of each log.\n\nUse these instructions to download logs from backup/recovery appliances:\n\n1. In the management console, select **Manage** \\\u003e **Appliances**.\n2. Right-click the appliance and select **Configure Appliance** to open the **Appliance Configuration** page.\n3. From the left panel, select **Configuration** \\\u003e **Logs**.\n\n The **Logs** page appears, listing the logs that you can download.\n4. By default, the backup/recovery appliance downloads logs from the past 3 days (starting with the current date).\n To specify a particular date range from which you want to download logs,\n click the calendar icon and select a start date in the **From Date** field and\n an end date in the **To Date** fields.\n\n5. Check the boxes of the logs to download. See [Log types](#logtypes) are detailed in what you can learn from logs.\n You can also select **ALL** in the upper right corner to download all logs.\n\n6. Click **Download Logs**.\n\nYou can also [view the event logs](/backup-disaster-recovery/docs/configuration/appliance-events)\ncreated on backup/recovery appliances in Cloud Logging by using the Google Cloud console\nand the gcloud CLI CLI.\n\nDownload agent logs\n-------------------\n\nBackup and DR agent logs are a great tool for troubleshooting. You don't need\naccess to the host where the agent is running to download the agent logs; you\ncan use the same method used to download backup/recovery appliance logs.\n\nUse these instructions to download agent logs from one of your hosts:\n\n1. In the management console, select **Manage** \\\u003e **Appliances**.\n2. Right-click the appliance and select **Configure Appliance** to open the **Appliance Configuration** page.\n3. From the left panel, select **Configuration** \\\u003e **Logs**.\n\n The **Logs** page appears, listing the logs that you can download.\n4. By default, the backup/recovery appliance downloads logs from the past three\n days (starting with the current date).\n To specify a particular date range from which you want to download logs,\n click the calendar icon and select a start date in the **From Date** field\n and an end date in the **To Date** fields.\n\n5. Select the agent checkbox from log types.\n\n6. To download logs from the Backup and DR agent installed on a specific host,\n click the **Select Hosts** drop-down and choose from the list of available\n hosts.\n\n7. Click **Download Logs**.\n\n| **Note:** The UDSAgent.log log file can be found on Linux and Windows operating systems and aamservice.log on Windows operating system at these paths:\n|\n| - On a Linux host: `/var/act/Log/`\n| - On a Windows host: `C:\\Program Files\\Google Cloud Backup and DR\\log`\n| - To retrieve AAM service log path on a Windows host: `C:\\Program Files\\Google Cloud Backup and DR\\Log\\aamservice.log`\n\nLog types\n---------\n\nThe following table lists the different log types and log details:"]]
