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You can request real-time entity extraction during an Agent Assist
conversation. This feature automatically extracts data that matches any
Dialogflow system entity
in end-user expressions.
For example, if the end-user says "I want three tickets for Friday", "3" will
be extracted as a @sys.number entity, and "Friday" will be extracted as a
@sys.date entity. Agent Assist provides this data to your system during
the conversation, so you can display it on the human agent's user interface.
You can then use this data to provide the human agent with additional tools,
such as a button to schedule an event when a date is extracted.
Enable real-time entity extraction
To enable real-time entity extraction, set the
human_agent_assistant_config.message_analysis_config.enable_entity_extraction
field to true when creating or updating a
ConversationProfile.
Get extracted data
When you call the analyzeContent or streamingAnalyzeContent method for the
Participant
resource, the
message.message_annotations.parts field of the response contains the extracted
data.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-09-04 UTC."],[[["\u003cp\u003eThis feature, which is in Pre-GA, automatically extracts data matching Dialogflow system entities from end-user expressions during Agent Assist conversations.\u003c/p\u003e\n"],["\u003cp\u003eReal-time entity extraction identifies data like numbers and dates, such as "@sys.number" and "@sys.date," to display in the human agent's user interface.\u003c/p\u003e\n"],["\u003cp\u003eTo use this feature, you can enable it by setting \u003ccode\u003ehuman_agent_assistant_config.message_analysis_config.enable_entity_extraction\u003c/code\u003e to \u003ccode\u003etrue\u003c/code\u003e within the \u003ccode\u003eConversationProfile\u003c/code\u003e.\u003c/p\u003e\n"],["\u003cp\u003eExtracted data is found in the \u003ccode\u003emessage.message_annotations.parts\u003c/code\u003e field of the response when using the \u003ccode\u003eanalyzeContent\u003c/code\u003e or \u003ccode\u003estreamingAnalyzeContent\u003c/code\u003e method for the \u003ccode\u003eParticipant\u003c/code\u003e resource.\u003c/p\u003e\n"],["\u003cp\u003eAs a Pre-GA offering, this feature is subject to the "Pre-GA Offerings Terms" and is provided "as is" with potentially limited support.\u003c/p\u003e\n"]]],[],null,["# Real-time entity extraction\n\n| **Preview**\n|\n|\n| This feature is subject to the \"Pre-GA Offerings Terms\" in the General Service Terms section\n| of the [Service Specific Terms](/terms/service-terms#1).\n|\n| Pre-GA features are available \"as is\" and might have limited support.\n|\n| For more information, see the\n| [launch stage descriptions](/products#product-launch-stages).\n\nYou can request real-time entity extraction during an Agent Assist\nconversation. This feature automatically extracts data that matches any\nDialogflow [system entity](/dialogflow/docs/reference/system-entities)\nin end-user expressions.\n\nFor example, if the end-user says \"I want three tickets for Friday\", \"3\" will\nbe extracted as a `@sys.number` entity, and \"Friday\" will be extracted as a\n`@sys.date` entity. Agent Assist provides this data to your system during\nthe conversation, so you can display it on the human agent's user interface.\nYou can then use this data to provide the human agent with additional tools,\nsuch as a button to schedule an event when a date is extracted.\n\nEnable real-time entity extraction\n----------------------------------\n\nTo enable real-time entity extraction, set the\n`human_agent_assistant_config.message_analysis_config.enable_entity_extraction`\nfield to `true` when creating or updating a\n[`ConversationProfile`](/dialogflow/es/docs/reference/rest/v2beta1/projects.conversationProfiles).\n\nGet extracted data\n------------------\n\nWhen you call the `analyzeContent` or `streamingAnalyzeContent` method for the\n[`Participant`](/dialogflow/es/docs/reference/rest/v2beta1/projects.conversations.participants)\nresource, the\n`message.message_annotations.parts` field of the response contains the extracted\ndata."]]
