[[["易于理解","easyToUnderstand","thumb-up"],["解决了我的问题","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["很难理解","hardToUnderstand","thumb-down"],["信息或示例代码不正确","incorrectInformationOrSampleCode","thumb-down"],["没有我需要的信息/示例","missingTheInformationSamplesINeed","thumb-down"],["翻译问题","translationIssue","thumb-down"],["其他","otherDown","thumb-down"]],["最后更新时间 (UTC)：2025-08-18。"],[],[],null,["# Get support\n\nGet a Google support package\n----------------------------\n\n\nGoogle Cloud offers different support packages to meet different needs, such as 24/7 coverage,\nphone support, and access to a technical support manager. For more information, see\n[Google Cloud Support](/support).\n\nGet support from the community\n------------------------------\n\n\nCommunity resources are available for recommendations.\n\n### Ask a question on Stack Overflow\n\n\nAsk a question about recommendations on\n[Stack Overflow](http://stackoverflow.com/questions/tagged/google-cloud-recommendations).\nUse the tag `google-cloud-recommendations` for questions about\nrecommendations.\n\n### Discuss Vertex AI Search for commerce\n\n\nJoin the\n[cloud-recommendations-users](https://groups.google.com/forum/#!forum/cloud-recommendations-users)\nGoogle group to discuss recommendations and receive recommendations\nannouncements and updates.\n\n\nYou can visit the Google Cloud\n[Slack community](https://googlecloud-community.slack.com/) to discuss\nrecommendations and other Google Cloud products. If you haven't already\njoined, [use this form to sign up](https://join.slack.com/t/googlecloud-community/shared_invite/zt-2mz6i6j8l-qMC13DEg6FAtGMH4wVytTA).\n\nFile bugs or feature requests\n-----------------------------\n\n\nTo file a bug or a feature request, file a support ticket. To set your ticket to the correct\ncomponent, select the following fields.\n\n\nFor recommendations:\n\n- **Category**: Machine Learning\n- **Component**: Vertex AI Search for commerce: recommendations\n- **Subcomponent** : Choose the subcomponent you are experiencing the issue with\n - Access \\& Permissions\n - Account Administration \\& Billing\n - API, SDK \\& Client Libraries\n - Outage \\& latency\n - Migration\n - Placement\n - Quality of Results\n - Feature Request\n - Quotas\n - Other\n\n\nFor search:\n\n- **Category**: Machine Learning\n- **Component**: Vertex AI Search for commerce: search \\& browse\n- **Subcomponent** : Choose the subcomponent you are experiencing the issue with\n - Access \\& Permissions\n - Account Administration \\& Billing\n - API, SDK \\& Client Libraries\n - Autocomplete\n - Indexes\n - Indexing \\& serving\n - Dynamic Facets\n - Events Ingestion\n - Facets/Browsing\n - merchant center integration\n - Outage \\& latency\n - Product Data\n - Product Ingestion\n - Quality/Modeling\n - Feature Request\n - Quotas\n - Other\n\n\nFor more information on creating a support ticket, see\n[Getting support](/retail/docs/getting-support)."]]
