Get a Google support package
Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Google Cloud Support.
Get support from the community
Community resources are available for recommendations.
Ask a question on Stack Overflow
Ask a question about recommendations on
Stack Overflow.
Use the tag google-cloud-recommendations for questions about
recommendations.
Discuss Vertex AI Search for retail
Join the cloud-recommendations-users Google group to discuss recommendations and receive recommendations announcements and updates.
You can visit the Google Cloud Slack community to discuss recommendations and other Google Cloud products. If you haven't already joined, use this form to sign up.
File bugs or feature requests
To file a bug or a feature request, file a support ticket. To set your ticket to the correct component, select the following fields.
For recommendations:
- Category: Machine Learning
- Component: Vertex AI Search for retail: recommendations
-
Subcomponent: Choose the subcomponent you are experiencing
the issue with
- Access & Permissions
- Account Administration & Billing
- API, SDK & Client Libraries
- Outage & latency
- Migration
- Placement
- Quality of Results
- Feature Request
- Quotas
- Other
For search:
- Category: Machine Learning
- Component: Vertex AI Search for retail: search & browse
-
Subcomponent: Choose the subcomponent you are experiencing
the issue with
- Access & Permissions
- Account Administration & Billing
- API, SDK & Client Libraries
- Autocomplete
- Indexes
- Indexing & serving
- Dynamic Facets
- Events Ingestion
- Facets/Browsing
- merchant center integration
- Outage & latency
- Product Data
- Product Ingestion
- Quality/Modeling
- Feature Request
- Quotas
- Other
For more information on creating a support ticket, see Getting support.