Class SectionType (2.34.0)

SectionType(value)

Selectable sections to return when requesting a summary of a conversation.

Enums
Name	Description
`SECTION_TYPE_UNSPECIFIED`	Undefined section type, does not return anything.
`SITUATION`	What the customer needs help with or has question about. Section name: "situation".
`ACTION`	What the agent does to help the customer. Section name: "action".
`RESOLUTION`	Result of the customer service. A single word describing the result of the conversation. Section name: "resolution".
`REASON_FOR_CANCELLATION`	Reason for cancellation if the customer requests for a cancellation. "N/A" otherwise. Section name: "reason_for_cancellation".
`CUSTOMER_SATISFACTION`	"Unsatisfied" or "Satisfied" depending on the customer's feelings at the end of the conversation. Section name: "customer_satisfaction".
`ENTITIES`	Key entities extracted from the conversation, such as ticket number, order number, dollar amount, etc. Section names are prefixed by "entities/".

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Last updated 2024-11-19 UTC.

Enums