Type(value)Type enum of the summarization sections.
Enums |
|
|---|---|
| Name | Description |
TYPE_UNSPECIFIED |
Undefined section type, does not return anything. |
SITUATION |
What the customer needs help with or has question about. Section name: "situation". |
ACTION |
What the agent does to help the customer. Section name: "action". |
RESOLUTION |
Result of the customer service. A single word describing the result of the conversation. Section name: "resolution". |
REASON_FOR_CANCELLATION |
Reason for cancellation if the customer requests for a cancellation. "N/A" otherwise. Section name: "reason_for_cancellation". |
CUSTOMER_SATISFACTION |
"Unsatisfied" or "Satisfied" depending on the customer's feelings at the end of the conversation. Section name: "customer_satisfaction". |
ENTITIES |
Key entities extracted from the conversation, such as ticket number, order number, dollar amount, etc. Section names are prefixed by "entities/". |
CUSTOMER_DEFINED |
Customer defined sections. |