AnswerFeedback(mapping=None, *, ignore_unknown_fields=False, **kwargs)The feedback that the customer has about a certain answer in the conversation.
Attributes | |
|---|---|
| Name | Description |
correctness_level |
google.cloud.contact_center_insights_v1.types.AnswerFeedback.CorrectnessLevel
The correctness level of an answer. |
clicked |
bool
Indicates whether an answer or item was clicked by the human agent. |
displayed |
bool
Indicates whether an answer or item was displayed to the human agent in the agent desktop UI. |
Classes
CorrectnessLevel
CorrectnessLevel(value)The correctness level of an answer.
Values: CORRECTNESS_LEVEL_UNSPECIFIED (0): Correctness level unspecified. NOT_CORRECT (1): Answer is totally wrong. PARTIALLY_CORRECT (2): Answer is partially correct. FULLY_CORRECT (3): Answer is fully correct.