Class CallAnnotation (0.3.1)

CallAnnotation(mapping=None, *, ignore_unknown_fields=False, **kwargs)

A piece of metadata that applies to a window of a call.

Attributes

NameDescription
interruption_data google.cloud.contact_center_insights_v1.types.InterruptionData
Data specifying an interruption.
sentiment_data google.cloud.contact_center_insights_v1.types.SentimentData
Data specifying sentiment.
silence_data google.cloud.contact_center_insights_v1.types.SilenceData
Data specifying silence.
hold_data google.cloud.contact_center_insights_v1.types.HoldData
Data specifying a hold.
entity_mention_data google.cloud.contact_center_insights_v1.types.EntityMentionData
Data specifying an entity mention.
intent_match_data google.cloud.contact_center_insights_v1.types.IntentMatchData
Data specifying an intent match.
phrase_match_data google.cloud.contact_center_insights_v1.types.PhraseMatchData
Data specifying a phrase match.
channel_tag int
The channel of the audio where the annotation occurs. For single-channel audio, this field is not populated.
annotation_start_boundary google.cloud.contact_center_insights_v1.types.AnnotationBoundary
The boundary in the conversation where the annotation starts, inclusive.
annotation_end_boundary google.cloud.contact_center_insights_v1.types.AnnotationBoundary
The boundary in the conversation where the annotation ends, inclusive.