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Get a Google support package
Google Cloud offers different support packages to meet different needs, such as
24/7 coverage, phone support, and access to a technical support manager. For
more information, see Cloud Customer Care.
Get support from the community
You can get assistance with your Memorystore for Redis Cluster issue on either Stack
Overflow or Google Groups. When posting your question, provide:
A description of your problem, including any error messages.
What you were attempting to do.
The time and date (including timezone) you encountered the problem.
The tool or library that you use to interact with Memorystore for Redis Cluster.
A code sample, if applicable and possible.
Ask a question on Stack Overflow
Ask a question about Memorystore for Redis Cluster on
Stack Overflow.
Use the tag google-cloud-memorystore for questions about
Memorystore for Redis Cluster. This tag not only receives responses from the
Stack Overflow community, but also from Google engineers, who monitor the tag
and offer unofficial support.
Discuss Memorystore for Redis Cluster
Join the
google-cloud-memorystore-discuss
Google group to discuss Memorystore for Redis Cluster and receive
Memorystore for Redis Cluster announcements and updates.
You can also visit the Google Cloud
Slack community to discuss
Memorystore for Redis Cluster and other Google Cloud products. If you haven't
already joined,
use this form to sign up.
For Memorystore for Redis Cluster, join the
#memorystore
channel.
To report a bug or issue with the Memorystore documentation, click
"Send feedback" near the top right of any documentation page. This will open a
feedback form. Your comments will be reviewed by the Memorystore for Redis Cluster
team.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-28 UTC."],[],[],null,["# Getting support\n\nGet a Google support package\n----------------------------\n\nGoogle Cloud offers different support packages to meet different needs, such as\n24/7 coverage, phone support, and access to a technical support manager. For\nmore information, see [Cloud Customer Care](/support).\n\nGet support from the community\n------------------------------\n\nYou can get assistance with your Memorystore for Redis Cluster issue on either Stack\nOverflow or Google Groups. When posting your question, provide:\n\n- A description of your problem, including any error messages.\n- What you were attempting to do.\n- The time and date (including timezone) you encountered the problem.\n- The tool or library that you use to interact with Memorystore for Redis Cluster.\n- A code sample, if applicable and possible.\n\n### Ask a question on Stack Overflow\n\nAsk a question about Memorystore for Redis Cluster on\n[Stack Overflow](http://stackoverflow.com/questions/tagged/google-cloud-memorystore).\nUse the tag `google-cloud-memorystore` for questions about\nMemorystore for Redis Cluster. This tag not only receives responses from the\nStack Overflow community, but also from Google engineers, who monitor the tag\nand offer unofficial support.\n\n### Discuss Memorystore for Redis Cluster\n\nJoin the\n[google-cloud-memorystore-discuss](https://groups.google.com/forum/#!forum/google-cloud-memorystore-discuss)\nGoogle group to discuss Memorystore for Redis Cluster and receive\nMemorystore for Redis Cluster announcements and updates.\n\nYou can also visit the Google Cloud\n[Slack community](https://googlecloud-community.slack.com/) to discuss\nMemorystore for Redis Cluster and other Google Cloud products. If you haven't\nalready joined,\n[use this form to sign up](https://join.slack.com/t/googlecloud-community/shared_invite/zt-2mz6i6j8l-qMC13DEg6FAtGMH4wVytTA).\n\nFor Memorystore for Redis Cluster, join the\n[`#memorystore`](https://googlecloud-community.slack.com/messages/CALFSML80/)\nchannel.\n\n\n### Get Memorystore for Redis Cluster announcements\n\nAll announcements are made in the\n[google-cloud-memorystore-announce](https://groups.google.com/forum/#!forum/google-cloud-memorystore-announce)\ngroup. Please monitor that group for important announcements.\n\nFile bugs or feature requests\n-----------------------------\n\nTo file a bug or feature request for Memorystore for Redis Cluster, see [Report issues and request features with issue trackers](/support/docs/issue-trackers).\n\nTo report a bug or issue with the Memorystore documentation, click\n\"Send feedback\" near the top right of any documentation page. This will open a\nfeedback form. Your comments will be reviewed by the Memorystore for Redis Cluster\nteam."]]
