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This page shows you how to get support for GKE on AWS.
Before contacting support
Before contacting support, you can try and resolve issues yourself. For tips on
resolving common problems, see
Troubleshoot common issues.
Get a Google support package
Google Cloud offers different support packages to meet different
needs, such as 24/7 coverage, phone support, and access to a technical support
manager. For more information, see Cloud Customer Care.
File bugs or feature requests
You can submit a product or documentation issue by using one of the following
procedures:
GKE on AWS issues and feature requests: If you experience
an issue with the product that you can't resolve, or you'd like to make
a feature request, open a support case. The support team can then open a bug
or feature request if required.
Documentation issues: From the GKE on AWS documentation,
click Send feedback > Documentation feedback. This
button opens a feedback form. The comments that you submit are reviewed by the
GKE on AWS documentation team.
Billing questions
Use the following resources to get help with billing questions:
Support for GKE on AWS follows the
GKE Enterprise Support Policy.
Google supports each GKE on AWS minor version for the later of:
12 months after the initial release of the minor version.
The release of the third subsequent minor version.
For the most recent minor release dates for GKE Enterprise and
the earliest end-of-life dates, see
GKE Enterprise support period.
Shared responsibility model
Running a business-critical production application on GKE on AWS
requires multiple parties to carry different responsibilities. These
responsibilities are described at
GKE Enterprise shared responsibility.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-25 UTC."],[],[],null,["# Get support\n\nThis page shows you how to get support for GKE on AWS.\n\nBefore contacting support\n-------------------------\n\nBefore contacting support, you can try and resolve issues yourself. For tips on\nresolving common problems, see\n[Troubleshoot common issues](/kubernetes-engine/multi-cloud/docs/aws/troubleshoot/troubleshooting).\n\nGet a Google support package\n----------------------------\n\nGoogle Cloud offers different support packages to meet different\nneeds, such as 24/7 coverage, phone support, and access to a technical support\nmanager. For more information, see [Cloud Customer Care](/support).\n\nFile bugs or feature requests\n-----------------------------\n\nYou can submit a product or documentation issue by using one of the following\nprocedures:\n\n- **GKE on AWS issues and feature requests**: If you experience an issue with the product that you can't resolve, or you'd like to make a feature request, open a support case. The support team can then open a bug or feature request if required.\n- **Documentation issues** : From the GKE on AWS documentation, click **Send feedback \\\u003e Documentation feedback**. This button opens a feedback form. The comments that you submit are reviewed by the GKE on AWS documentation team.\n\nBilling questions\n-----------------\n\nUse the following resources to get help with billing questions:\n\n- To learn more about billing, read the [Google Cloud billing documentation](/billing/docs).\n- Resolve billing concerns by using the [billing concerns troubleshooter](https://support.google.com/cloud/troubleshooter/7279311?ref_topic=6288636).\n- Request help with billing questions by using the [billing support form](https://support.google.com/cloud/contact/cloud_platform_billing?visit_id=1-636564925221770723-4170709031&rd=1).\n\nVersion Support Policy\n----------------------\n\nSupport for GKE on AWS follows the\n[GKE Enterprise Support Policy](/kubernetes-engine/enterprise/docs/support/getting-support#version_support_policy).\nGoogle supports each GKE on AWS minor version for the later of:\n\n- 12 months after the initial release of the minor version.\n- The release of the third subsequent minor version.\n\nFor the most recent minor release dates for GKE Enterprise and the earliest end-of-life dates, see [GKE Enterprise support period](/kubernetes-engine/enterprise/docs/support/getting-support#minor_release_schedule).\n\n\u003cbr /\u003e\n\nShared responsibility model\n---------------------------\n\nRunning a business-critical production application on GKE on AWS\nrequires multiple parties to carry different responsibilities. These\nresponsibilities are described at\n[GKE Enterprise shared responsibility](/anthos/docs/concepts/gke-shared-responsibility).\n\nWhat's next\n-----------\n\n- Review the [compatibility between GKE Enterprise components and cluster product families](/anthos/docs/version-and-upgrade-support#gke_multi_cloud)."]]
