Classes
Actor
An Actor represents an entity that performed an action. For example, an actor could be a user who posted a comment on a support case, a user who uploaded an attachment, or a service account that created a support case.
Attachment
An Attachment contains metadata about a file that was uploaded to a
case - it is NOT a file itself. That being said, the name of an Attachment
object can be used to download its accompanying file through the
media.download
endpoint.
While attachments can be uploaded in the console at the same time as a comment, they're associated on a "case" level, not a "comment" level.
AttachmentName
Resource name for the Attachment
resource.
Case
A Case is an object that contains the details of a support case. It contains fields for the time it was created, its priority, its classification, and more. Cases can also have comments and attachments that get added over time.
A case is parented by a Google Cloud organization or project.
Organizations are identified by a number, so the name of a case parented by an organization would look like this:
organizations/123/cases/456
Projects have two unique identifiers, an ID and a number, and they look like this:
projects/abc/cases/456
projects/123/cases/456
You can use either of them when calling the API. To learn more about project identifiers, see AIP-2510.
Case.Types
Container for nested types declared in the Case message type.
CaseAttachmentService
A service to manage file attachments for Google Cloud support cases.
CaseAttachmentService.CaseAttachmentServiceBase
Base class for server-side implementations of CaseAttachmentService
CaseAttachmentService.CaseAttachmentServiceClient
Client for CaseAttachmentService
CaseAttachmentServiceClient
CaseAttachmentService client wrapper, for convenient use.
CaseAttachmentServiceClientBuilder
Builder class for CaseAttachmentServiceClient to provide simple configuration of credentials, endpoint etc.
CaseAttachmentServiceClientImpl
CaseAttachmentService client wrapper implementation, for convenient use.
CaseAttachmentServiceSettings
Settings for CaseAttachmentServiceClient instances.
CaseClassification
A Case Classification represents the topic that a case is about. It's very important to use accurate classifications, because they're used to route your cases to specialists who can help you.
A classification always has an ID that is its unique identifier. A valid ID is required when creating a case.
CaseName
Resource name for the Case
resource.
CaseService
A service to manage Google Cloud support cases.
CaseService.CaseServiceBase
Base class for server-side implementations of CaseService
CaseService.CaseServiceClient
Client for CaseService
CaseServiceClient
CaseService client wrapper, for convenient use.
CaseServiceClientBuilder
Builder class for CaseServiceClient to provide simple configuration of credentials, endpoint etc.
CaseServiceClientImpl
CaseService client wrapper implementation, for convenient use.
CaseServiceSettings
Settings for CaseServiceClient instances.
CloseCaseRequest
The request message for the CloseCase endpoint.
Comment
A comment associated with a support case.
Case comments are the primary way for Google Support to communicate with a user who has opened a case. When a user responds to Google Support, the user's responses also appear as comments.
CommentName
Resource name for the Comment
resource.
CommentService
A service to manage comments on cases.
CommentService.CommentServiceBase
Base class for server-side implementations of CommentService
CommentService.CommentServiceClient
Client for CommentService
CommentServiceClient
CommentService client wrapper, for convenient use.
CommentServiceClientBuilder
Builder class for CommentServiceClient to provide simple configuration of credentials, endpoint etc.
CommentServiceClientImpl
CommentService client wrapper implementation, for convenient use.
CommentServiceSettings
Settings for CommentServiceClient instances.
CreateCaseRequest
The request message for the CreateCase endpoint.
CreateCommentRequest
The request message for the CreateComment endpoint.
EscalateCaseRequest
The request message for the EscalateCase endpoint.
Escalation
An escalation of a support case.
Escalation.Types
Container for nested types declared in the Escalation message type.
GetCaseRequest
The request message for the GetCase endpoint.
ListAttachmentsRequest
The request message for the ListAttachments endpoint.
ListAttachmentsResponse
The response message for the ListAttachments endpoint.
ListCasesRequest
The request message for the ListCases endpoint.
ListCasesResponse
The response message for the ListCases endpoint.
ListCommentsRequest
The request message for the ListComments endpoint.
ListCommentsResponse
The response message for the ListComments endpoint.
SearchCaseClassificationsRequest
The request message for the SearchCaseClassifications endpoint.
SearchCaseClassificationsResponse
The response message for SearchCaseClassifications endpoint.
SearchCasesRequest
The request message for the SearchCases endpoint.
SearchCasesResponse
The response message for the SearchCases endpoint.
UpdateCaseRequest
The request message for the UpdateCase endpoint
Enums
AttachmentName.ResourceNameType
The possible contents of AttachmentName.
Case.Types.Priority
The case Priority. P0 is most urgent and P4 the least.
Case.Types.State
The status of a support case.
CaseName.ResourceNameType
The possible contents of CaseName.
CommentName.ResourceNameType
The possible contents of CommentName.
Escalation.Types.Reason
An enum detailing the possible reasons a case may be escalated.