The document contains agent-facing Smart Reply entries.
ArticleSuggestion
The entire document content as a whole can be used for query results.
Only for Contact Center Solutions on Dialogflow.
ExtractiveQa
Documents for which unstructured text is extracted and used for
question answering.
Faq
The document content contains question and answer pairs as either HTML or
CSV. Typical FAQ HTML formats are parsed accurately, but unusual formats
may fail to be parsed.
CSV must have questions in the first column and answers in the second,
with no header. Because of this explicit format, they are always parsed
accurately.
SmartReply
The legacy enum for agent-facing smart reply feature.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-03-21 UTC."],[[["The `Document.Types.KnowledgeType` enum in the Google Cloud Dialogflow v2beta1 API defines the knowledge type of document content."],["This enum has fields such as `AgentFacingSmartReply`, `ArticleSuggestion`, `ExtractiveQa`, `Faq`, `SmartReply`, and `Unspecified`, each describing a different type of document content."],["`Faq` type documents contain question and answer pairs in either HTML or CSV format, and `ExtractiveQa` are used for question answering from unstructured text."],["The latest version of the API covered in this documentation is 1.0.0-beta23, and it is contained within the namespace `Google.Cloud.Dialogflow.V2Beta1`."]]],[]]
