客户对技术支持服务的所有请求都必须通过 Google Cloud 控制台中的创建支持服务工单选项提交，并在文件夹字段或项目字段中添加对应于 T-Systems Sovereign Cloud 组织内项目的文件夹标识符 (ID) 或项目标识符 (ID)。仅以英语提供支持。如需了解其他支持服务，请参阅 Google Cloud 技术支持服务准则。
[[["易于理解","easyToUnderstand","thumb-up"],["解决了我的问题","solvedMyProblem","thumb-up"],["其他","otherUp","thumb-up"]],[["很难理解","hardToUnderstand","thumb-down"],["信息或示例代码不正确","incorrectInformationOrSampleCode","thumb-down"],["没有我需要的信息/示例","missingTheInformationSamplesINeed","thumb-down"],["翻译问题","translationIssue","thumb-down"],["其他","otherDown","thumb-down"]],["最后更新时间 (UTC)：2025-09-03。"],[],[],null,["# Get support\n\n| **Important:** Documentation for the latest version of T-Systems International (TSI)'s partnered offering ---Sovereign Controls by T-Systems--- is available here: [Sovereign Controls by Partners](/sovereign-controls-by-partners/docs/overview)\n\nGet a Google Cloud Customer Care offering\n-----------------------------------------\n\nGoogle Cloud offers specific support services to meet specific customer needs,\nsuch as 24/7 coverage, multi-channel support, and access to subject-matter\nexperts. Premium Support or Enhanced Support is required to purchase\nT-Systems Sovereign Cloud.\n\nFor more information, see\n[Google Cloud Customer Care service](https://cloud.google.com/support).\n\nOpen a support case\n-------------------\n\nT-Systems Sovereign Cloud technical support services are only available for\ncustomers who have purchased Premium Support or Enhanced Support. For questions\nabout the T-Systems Sovereign Cloud product, open a support case specifying the\nsubcomponent that is most relevant to your issue when you open a case.\n\nTo open a support case, see\n[Support Procedures](/support/docs/procedures).\nYou are responsible for ensuring that sensitive information is not shared within\nyour Support case.\n\nAll requests for technical support services by the customer must be submitted\nvia the **Create Case** option from within the Google Cloud console and, in the\nfolder field or project field, include the folder identifier (ID) or project\nidentifier (ID) that corresponds to a project within a T-Systems Sovereign Cloud\norganization. Support is provided only in English. Additional Support Services\nare outlined in the Google Cloud Technical Support Services Guidelines."]]
