Stay organized with collections
Save and categorize content based on your preferences.
Resource: CaseClassification
A Case Classification represents the topic that a case is about. It's very important to use accurate classifications, because they're used to route your cases to specialists who can help you.
A classification always has an ID that is its unique identifier. A valid ID is required when creating a case.
JSON representation
{"id": string,"displayName": string}
Fields
id
string
The unique ID for a classification. Must be specified for case creation.
To retrieve valid classification IDs for case creation, use caseClassifications.search.
Classification IDs returned by caseClassifications.search are guaranteed to be valid for at least 6 months. If a given classification is deactiveated, it will immediately stop being returned. After 6 months, case.create requests using the classification ID will fail.
displayName
string
A display name for the classification.
The display name is not static and can change. To uniquely and consistently identify classifications, use the CaseClassification.id field.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-05-30 UTC."],[],[],null,["# REST Resource: caseClassifications\n\nResource: CaseClassification\n----------------------------\n\nA Case Classification represents the topic that a case is about. It's very important to use accurate classifications, because they're used to route your cases to specialists who can help you.\n\nA classification always has an ID that is its unique identifier. A valid ID is required when creating a case."]]
