[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-28 UTC."],[],[],null,["# Google Cloud Support V2 API - Module Google::Cloud::Support::V2::Escalation::Reason (v1.4.1)\n\nVersion latestkeyboard_arrow_down\n\n- [1.4.1 (latest)](/ruby/docs/reference/google-cloud-support-v2/latest/Google-Cloud-Support-V2-Escalation-Reason)\n- [1.4.0](/ruby/docs/reference/google-cloud-support-v2/1.4.0/Google-Cloud-Support-V2-Escalation-Reason)\n- [1.3.0](/ruby/docs/reference/google-cloud-support-v2/1.3.0/Google-Cloud-Support-V2-Escalation-Reason)\n- [1.2.1](/ruby/docs/reference/google-cloud-support-v2/1.2.1/Google-Cloud-Support-V2-Escalation-Reason)\n- [1.1.0](/ruby/docs/reference/google-cloud-support-v2/1.1.0/Google-Cloud-Support-V2-Escalation-Reason)\n- [1.0.1](/ruby/docs/reference/google-cloud-support-v2/1.0.1/Google-Cloud-Support-V2-Escalation-Reason)\n- [0.4.0](/ruby/docs/reference/google-cloud-support-v2/0.4.0/Google-Cloud-Support-V2-Escalation-Reason)\n- [0.3.2](/ruby/docs/reference/google-cloud-support-v2/0.3.2/Google-Cloud-Support-V2-Escalation-Reason)\n- [0.2.0](/ruby/docs/reference/google-cloud-support-v2/0.2.0/Google-Cloud-Support-V2-Escalation-Reason)\n- [0.1.0](/ruby/docs/reference/google-cloud-support-v2/0.1.0/Google-Cloud-Support-V2-Escalation-Reason) \nReference documentation and code samples for the Google Cloud Support V2 API module Google::Cloud::Support::V2::Escalation::Reason.\n\nAn enum detailing the possible reasons a case may be escalated.\n\nConstants\n---------\n\n### REASON_UNSPECIFIED\n\n**value:** 0 \nThe escalation reason is in an unknown state or has not been specified.\n\n### RESOLUTION_TIME\n\n**value:** 1 \nThe case is taking too long to resolve.\n\n### TECHNICAL_EXPERTISE\n\n**value:** 2 \nThe support agent does not have the expertise required to successfully\nresolve the issue.\n\n### BUSINESS_IMPACT\n\n**value:** 3 \nThe issue is having a significant business impact."]]
