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Get a Google support package
Google Cloud offers different support packages to meet different needs, such as 24/7 coverage,
phone support, and access to a technical support manager. For more information, see
Google Cloud Support.
Get support from the community
Community resources are available for recommendations.
Ask a question on Stack Overflow
Ask a question about recommendations on
Stack Overflow.
Use the tag google-cloud-recommendations for questions about
recommendations.
Discuss Vertex AI Search for commerce
Join the
cloud-recommendations-users
Google group to discuss recommendations and receive recommendations
announcements and updates.
You can visit the Google Cloud
Slack community to discuss
recommendations and other Google Cloud products. If you haven't already
joined, use this form to sign up.
File bugs or feature requests
To file a bug or a feature request, file a support ticket. To set your ticket to the correct
component, select the following fields.
For recommendations:
Category: Machine Learning
Component: Vertex AI Search for commerce: recommendations
Subcomponent: Choose the subcomponent you are experiencing
the issue with
Access & Permissions
Account Administration & Billing
API, SDK & Client Libraries
Outage & latency
Migration
Placement
Quality of Results
Feature Request
Quotas
Other
For search:
Category: Machine Learning
Component: Vertex AI Search for commerce: search & browse
Subcomponent: Choose the subcomponent you are experiencing
the issue with
Access & Permissions
Account Administration & Billing
API, SDK & Client Libraries
Autocomplete
Indexes
Indexing & serving
Dynamic Facets
Events Ingestion
Facets/Browsing
merchant center integration
Outage & latency
Product Data
Product Ingestion
Quality/Modeling
Feature Request
Quotas
Other
For more information on creating a support ticket, see
Getting support.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-28 UTC."],[],[],null,["# Get support\n\nGet a Google support package\n----------------------------\n\n\nGoogle Cloud offers different support packages to meet different needs, such as 24/7 coverage,\nphone support, and access to a technical support manager. For more information, see\n[Google Cloud Support](/support).\n\nGet support from the community\n------------------------------\n\n\nCommunity resources are available for recommendations.\n\n### Ask a question on Stack Overflow\n\n\nAsk a question about recommendations on\n[Stack Overflow](http://stackoverflow.com/questions/tagged/google-cloud-recommendations).\nUse the tag `google-cloud-recommendations` for questions about\nrecommendations.\n\n### Discuss Vertex AI Search for commerce\n\n\nJoin the\n[cloud-recommendations-users](https://groups.google.com/forum/#!forum/cloud-recommendations-users)\nGoogle group to discuss recommendations and receive recommendations\nannouncements and updates.\n\n\nYou can visit the Google Cloud\n[Slack community](https://googlecloud-community.slack.com/) to discuss\nrecommendations and other Google Cloud products. If you haven't already\njoined, [use this form to sign up](https://join.slack.com/t/googlecloud-community/shared_invite/zt-2mz6i6j8l-qMC13DEg6FAtGMH4wVytTA).\n\nFile bugs or feature requests\n-----------------------------\n\n\nTo file a bug or a feature request, file a support ticket. To set your ticket to the correct\ncomponent, select the following fields.\n\n\nFor recommendations:\n\n- **Category**: Machine Learning\n- **Component**: Vertex AI Search for commerce: recommendations\n- **Subcomponent** : Choose the subcomponent you are experiencing the issue with\n - Access \\& Permissions\n - Account Administration \\& Billing\n - API, SDK \\& Client Libraries\n - Outage \\& latency\n - Migration\n - Placement\n - Quality of Results\n - Feature Request\n - Quotas\n - Other\n\n\nFor search:\n\n- **Category**: Machine Learning\n- **Component**: Vertex AI Search for commerce: search \\& browse\n- **Subcomponent** : Choose the subcomponent you are experiencing the issue with\n - Access \\& Permissions\n - Account Administration \\& Billing\n - API, SDK \\& Client Libraries\n - Autocomplete\n - Indexes\n - Indexing \\& serving\n - Dynamic Facets\n - Events Ingestion\n - Facets/Browsing\n - merchant center integration\n - Outage \\& latency\n - Product Data\n - Product Ingestion\n - Quality/Modeling\n - Feature Request\n - Quotas\n - Other\n\n\nFor more information on creating a support ticket, see\n[Getting support](/retail/docs/getting-support)."]]
