Conversation(mapping=None, *, ignore_unknown_fields=False, **kwargs)Represents a conversation. A conversation is an interaction between an agent, including live agents and Dialogflow agents, and a support customer. Conversations can include phone calls and text-based chat sessions.
Attributes |
|
|---|---|
| Name | Description |
name |
str
Output only. Identifier. The unique identifier of this conversation. Format: projects/.
|
lifecycle_state |
google.cloud.dialogflow_v2.types.Conversation.LifecycleState
Output only. The current state of the Conversation. |
conversation_profile |
str
Required. The Conversation Profile to be used to configure this Conversation. This field cannot be updated. Format: projects/.
|
phone_number |
google.cloud.dialogflow_v2.types.ConversationPhoneNumber
Output only. It will not be empty if the conversation is to be connected over telephony. |
start_time |
google.protobuf.timestamp_pb2.Timestamp
Output only. The time the conversation was started. |
end_time |
google.protobuf.timestamp_pb2.Timestamp
Output only. The time the conversation was finished. |
conversation_stage |
google.cloud.dialogflow_v2.types.Conversation.ConversationStage
Optional. The stage of a conversation. It indicates whether the virtual agent or a human agent is handling the conversation. If the conversation is created with the conversation profile that has Dialogflow config set, defaults to ConversationStage.VIRTUAL_AGENT_STAGE; Otherwise, defaults to ConversationStage.HUMAN_ASSIST_STAGE. If the conversation is created with the conversation profile that has Dialogflow config set but explicitly sets conversation_stage to ConversationStage.HUMAN_ASSIST_STAGE, it skips ConversationStage.VIRTUAL_AGENT_STAGE stage and directly goes to ConversationStage.HUMAN_ASSIST_STAGE. |
Classes
ConversationStage
ConversationStage(value)Enumeration of the different conversation stages a conversation can be in. Reference:
https://cloud.google.com/dialogflow/priv/docs/contact-center/basics#stages
LifecycleState
LifecycleState(value)Enumeration of the completion status of the conversation.