Class HumanAgentHandoffConfig (2.5.0) 

HumanAgentHandoffConfig(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Defines the hand off to a live agent, typically on which external agent service provider to connect to a conversation. Currently, this feature is not general available, please contact Google to get access.

Attributes

NameDescription
live_person_config google.cloud.dialogflow_v2.types.HumanAgentHandoffConfig.LivePersonConfig
Uses LivePerson (https://www.liveperson.com).
salesforce_live_agent_config google.cloud.dialogflow_v2.types.HumanAgentHandoffConfig.SalesforceLiveAgentConfig
Uses Salesforce Live Agent.

Classes

LivePersonConfig

LivePersonConfig(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Configuration specific to LivePerson (https://www.liveperson.com).

SalesforceLiveAgentConfig

SalesforceLiveAgentConfig(mapping=None, *, ignore_unknown_fields=False, **kwargs)

Configuration specific to Salesforce Live Agent. .. attribute:: organization_id

Required. The organization ID of the Salesforce account.

:type: str