Class Role (1.6.1)

Role(value)

The role of the participant.

Values: ROLE_UNSPECIFIED (0): Participant's role is not set. HUMAN_AGENT (1): Participant is a human agent. AUTOMATED_AGENT (2): Participant is an automated agent. END_USER (3): Participant is an end user who conversed with the contact center. ANY_AGENT (4): Participant is either a human or automated agent.