Mengizinkan dukungan Looker mengakses deployment yang dihosting pelanggan
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Jika Anda menghosting deployment Looker sendiri, sebaiknya segera berikan cara bagi tim Dukungan Looker untuk mengakses aplikasi Looker Anda. Hal ini membantu kami menjawab pertanyaan dan menyelesaikan masalah secepat mungkin.
Menghubungi Dukungan Looker untuk mengakses instance Looker Anda
Anda dapat mengaktifkan dukungan dengan menambahkan traffic dari alamat IP gateway aman kami, 54.209.194.236, ke daftar yang diizinkan ke aplikasi Looker Anda. Akses Looker ke gateway aman dikontrol dan diamankan secara ketat dengan autentikasi multi-faktor. IP gateway aman yang akan ditambahkan ke daftar yang diizinkan berbeda dengan alamat IP tempat Looker menghosting pelanggan.
Tujuannya adalah host dan port HTTPS aplikasi Looker Anda, biasanya 9999. Nama host/IP ini harus dapat dirutekan secara publik dari internet. Lihat halaman American Registry for Internet Numbers ini untuk mengetahui informasi selengkapnya tentang alamat pribadi.
Menghubungi Dukungan Looker untuk menyelesaikan deployment instance Looker
Setelah Anda menambahkan gateway aman Looker ke daftar yang diizinkan, tim Dukungan Looker harus melakukan beberapa konfigurasi lebih lanjut. Buka permintaan dukungan dan berikan informasi berikut:
Nama perusahaan Anda.
URL tujuan instance Looker Anda.
Nama host instance Looker Anda seperti yang terlihat dari Internet publik, misalnya looker.mycompany.com.
Port tempat antarmuka web Looker memproses permintaan. Secara default, port ini adalah 9999, tetapi banyak pelanggan mengubahnya menjadi 443 (standar untuk HTTPS).
Permintaan dukungan ini memungkinkan tim Dukungan Looker menyelesaikan pengaktifan akses untuk dukungan Looker atau menjawab pertanyaan tambahan yang mungkin Anda miliki.
Langkah berikutnya
Setelah menambahkan alamat IP gateway aman Looker ke daftar yang diizinkan, Anda dapat memastikan fitur Akses Dukungan diaktifkan.
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-07-31 UTC."],[],[],null,["# Allowing Looker support to access a customer-hosted deployment\n\nIf you are hosting your own Looker deployment, we **strongly** recommend that you provide a means for the Looker Support team to access your Looker application. This helps us answer questions and resolve issues as quickly as possible.\n\n\nContacting Looker Support to access your Looker instance\n--------------------------------------------------------\n\n\nYou can enable support by adding to the allowlist the traffic from our secure gateway IP address, `54.209.194.236`, to your Looker application. Looker access to the secure gateway is strictly controlled and secured with multifactor authentication. The secure gateway IP to add to the allowlist is different than the IP addresses that Looker hosts customers on.\n\nThe destination will be your Looker application's host and HTTPS port, generally 9999. This hostname/IP needs to be publicly routable from the internet. See this [American Registry for Internet Numbers](https://www.arin.net/knowledge/address_filters.html) page for more information on private addresses.\n\nContacting Looker Support to finish deploying your Looker instance\n------------------------------------------------------------------\n\nAfter you have added Looker's secure gateway to the allowlist, the Looker Support team will need to do some further configuration. [Open a support request](http://console.cloud.google.com/support/cases) and provide the following:\n\n- Your company's name.\n- The destination URL of your Looker instance.\n- The hostname of your Looker instance as seen from the public Internet, for example `looker.mycompany.com`.\n- The port on which Looker's web interface is listening. By default this is 9999, but many customers change it to 443 (the standard for HTTPS).\n\nThis support request lets the Looker Support team finish enabling access for Looker support or answer any additional questions you may have.\n\n\nNext steps\n----------\n\nOnce you have added Looker's secure gateway IP address to the allowlist, you can ensure the [Support Access](/looker/docs/admin-panel-general-support-access) feature is enabled.\n\nAfter that, you're ready to [set up Looker monitoring](/looker/docs/monitoring-looker)."]]
