Tetap teratur dengan koleksi
Simpan dan kategorikan konten berdasarkan preferensi Anda.
Mendapatkan dukungan
Halaman ini menunjukkan cara mendapatkan dukungan untuk GKE di Azure.
Sebelum menghubungi dukungan
Sebelum menghubungi dukungan, Anda dapat mencoba menyelesaikan masalah sendiri. Untuk mendapatkan tips tentang cara mengatasi masalah umum, lihat Memecahkan masalah umum.
Dapatkan paket dukungan Google
Google Cloud menawarkan paket dukungan yang berbeda untuk memenuhi berbagai kebutuhan, seperti cakupan 24/7, dukungan telepon, dan akses ke pengelola dukungan teknis. Untuk mengetahui informasi selengkapnya, lihat Cloud Customer Care.
Melaporkan bug atau mengajukan permintaan fitur
Anda dapat mengirimkan masalah produk atau dokumentasi menggunakan salah satu prosedur berikut:
Masalah GKE di Azure dan permintaan fitur: Jika Anda mengalami
masalah dengan produk yang tidak dapat diselesaikan, atau ingin
membuat permintaan fitur, buka kasus dukungan. Kemudian, tim dukungan dapat membuka bug
atau permintaan fitur jika diperlukan.
Masalah dokumentasi: Dari dokumentasi GKE di Azure, klik Kirim masukan > Masukan dokumentasi. Tombol
ini akan membuka formulir masukan. Komentar yang Anda kirimkan akan ditinjau oleh tim dokumentasi GKE di Azure.
Pertanyaan terkait penagihan
Gunakan referensi berikut untuk mendapatkan bantuan terkait pertanyaan seputar penagihan:
Dukungan untuk GKE di Azure mengikuti
Kebijakan Dukungan GKE Enterprise.
Google mendukung setiap versi minor GKE di Azure untuk yang lebih baru dari:
12 bulan setelah rilis awal versi minor.
Rilis versi minor ketiga berikutnya.
Untuk tanggal rilis minor terbaru untuk GKE Enterprise dan
tanggal akhir siklus proses paling awal, lihat
Periode dukungan GKE Enterprise.
Model tanggung jawab bersama
Menjalankan aplikasi produksi yang penting bagi bisnis di GKE di Azure memerlukan banyak pihak untuk mengemban tanggung jawab yang berbeda-beda. Tanggung jawab ini dijelaskan di Tanggung jawab bersama GKE Enterprise.
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-07-31 UTC."],[],[],null,["# Get support\n===========\n\nThis page shows you how to get support for GKE on Azure.\n\nBefore contacting support\n-------------------------\n\nBefore contacting support, you can try and resolve issues yourself. For tips on\nresolving common problems, see\n[Troubleshoot common issues](/kubernetes-engine/multi-cloud/docs/azure/troubleshoot/troubleshooting).\n\nGet a Google support package\n----------------------------\n\nGoogle Cloud offers different support packages to meet different\nneeds, such as 24/7 coverage, phone support, and access to a technical support\nmanager. For more information, see [Cloud Customer Care](/support).\n\nFile bugs or feature requests\n-----------------------------\n\nYou can submit a product or documentation issue by using one of the following\nprocedures:\n\n- **GKE on Azure issues and feature requests**: If you experience an issue with the product that you can't resolve, or you'd like to make a feature request, open a support case. The support team can then open a bug or feature request if required.\n- **Documentation issues** : From the GKE on Azure documentation, click **Send feedback \\\u003e Documentation feedback**. This button opens a feedback form. The comments that you submit are reviewed by the GKE on Azure documentation team.\n\nBilling questions\n-----------------\n\nUse the following resources to get help with billing questions:\n\n- To learn more about billing, read the [Google Cloud billing documentation](/billing/docs).\n- Resolve billing concerns by using the [billing concerns troubleshooter](https://support.google.com/cloud/troubleshooter/7279311?ref_topic=6288636).\n- Request help with billing questions by using the [billing support form](https://support.google.com/cloud/contact/cloud_platform_billing?visit_id=1-636564925221770723-4170709031&rd=1).\n\nVersion Support Policy\n----------------------\n\nSupport for GKE on Azure follows the\n[GKE Enterprise Support Policy](/kubernetes-engine/enterprise/docs/support/getting-support#version_support_policy).\nGoogle supports each GKE on Azure minor version for the later of:\n\n- 12 months after the initial release of the minor version.\n- The release of the third subsequent minor version.\n\nFor the most recent minor release dates for GKE Enterprise and the earliest end-of-life dates, see [GKE Enterprise support period](/kubernetes-engine/enterprise/docs/support/getting-support#minor_release_schedule).\n\n\u003cbr /\u003e\n\nShared responsibility model\n---------------------------\n\nRunning a business-critical production application on GKE on Azure\nrequires multiple parties to carry different responsibilities. These\nresponsibilities are described at\n[GKE Enterprise shared responsibility](/anthos/docs/concepts/gke-shared-responsibility).\n\nWhat's next\n-----------\n\n- Review the [compatibility between GKE Enterprise components and cluster product families](/anthos/docs/version-and-upgrade-support#gke_multi_cloud)."]]
