Class Conversation.QualityMetadata (2.35.0)

public static final class Conversation.QualityMetadata extends GeneratedMessageV3 implements Conversation.QualityMetadataOrBuilder

Conversation metadata related to quality management.

Protobuf type google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata

Static Fields

AGENT_INFO_FIELD_NUMBER

public static final int AGENT_INFO_FIELD_NUMBER
Field Value
TypeDescription
int

CUSTOMER_SATISFACTION_RATING_FIELD_NUMBER

public static final int CUSTOMER_SATISFACTION_RATING_FIELD_NUMBER
Field Value
TypeDescription
int

MENU_PATH_FIELD_NUMBER

public static final int MENU_PATH_FIELD_NUMBER
Field Value
TypeDescription
int

WAIT_DURATION_FIELD_NUMBER

public static final int WAIT_DURATION_FIELD_NUMBER
Field Value
TypeDescription
int

Static Methods

getDefaultInstance()

public static Conversation.QualityMetadata getDefaultInstance()
Returns
TypeDescription
Conversation.QualityMetadata

getDescriptor()

public static final Descriptors.Descriptor getDescriptor()
Returns
TypeDescription
Descriptor

newBuilder()

public static Conversation.QualityMetadata.Builder newBuilder()
Returns
TypeDescription
Conversation.QualityMetadata.Builder

newBuilder(Conversation.QualityMetadata prototype)

public static Conversation.QualityMetadata.Builder newBuilder(Conversation.QualityMetadata prototype)
Parameter
NameDescription
prototypeConversation.QualityMetadata
Returns
TypeDescription
Conversation.QualityMetadata.Builder

parseDelimitedFrom(InputStream input)

public static Conversation.QualityMetadata parseDelimitedFrom(InputStream input)
Parameter
NameDescription
inputInputStream
Returns
TypeDescription
Conversation.QualityMetadata
Exceptions
TypeDescription
IOException

parseDelimitedFrom(InputStream input, ExtensionRegistryLite extensionRegistry)

public static Conversation.QualityMetadata parseDelimitedFrom(InputStream input, ExtensionRegistryLite extensionRegistry)
Parameters
NameDescription
inputInputStream
extensionRegistryExtensionRegistryLite
Returns
TypeDescription
Conversation.QualityMetadata
Exceptions
TypeDescription
IOException

parseFrom(byte[] data)

public static Conversation.QualityMetadata parseFrom(byte[] data)
Parameter
NameDescription
databyte[]
Returns
TypeDescription
Conversation.QualityMetadata
Exceptions
TypeDescription
InvalidProtocolBufferException

parseFrom(byte[] data, ExtensionRegistryLite extensionRegistry)

public static Conversation.QualityMetadata parseFrom(byte[] data, ExtensionRegistryLite extensionRegistry)
Parameters
NameDescription
databyte[]
extensionRegistryExtensionRegistryLite
Returns
TypeDescription
Conversation.QualityMetadata
Exceptions
TypeDescription
InvalidProtocolBufferException

parseFrom(ByteString data)

public static Conversation.QualityMetadata parseFrom(ByteString data)
Parameter
NameDescription
dataByteString
Returns
TypeDescription
Conversation.QualityMetadata
Exceptions
TypeDescription
InvalidProtocolBufferException

parseFrom(ByteString data, ExtensionRegistryLite extensionRegistry)

public static Conversation.QualityMetadata parseFrom(ByteString data, ExtensionRegistryLite extensionRegistry)
Parameters
NameDescription
dataByteString
extensionRegistryExtensionRegistryLite
Returns
TypeDescription
Conversation.QualityMetadata
Exceptions
TypeDescription
InvalidProtocolBufferException

parseFrom(CodedInputStream input)

public static Conversation.QualityMetadata parseFrom(CodedInputStream input)
Parameter
NameDescription
inputCodedInputStream
Returns
TypeDescription
Conversation.QualityMetadata
Exceptions
TypeDescription
IOException

parseFrom(CodedInputStream input, ExtensionRegistryLite extensionRegistry)

public static Conversation.QualityMetadata parseFrom(CodedInputStream input, ExtensionRegistryLite extensionRegistry)
Parameters
NameDescription
inputCodedInputStream
extensionRegistryExtensionRegistryLite
Returns
TypeDescription
Conversation.QualityMetadata
Exceptions
TypeDescription
IOException

parseFrom(InputStream input)

public static Conversation.QualityMetadata parseFrom(InputStream input)
Parameter
NameDescription
inputInputStream
Returns
TypeDescription
Conversation.QualityMetadata
Exceptions
TypeDescription
IOException

parseFrom(InputStream input, ExtensionRegistryLite extensionRegistry)

public static Conversation.QualityMetadata parseFrom(InputStream input, ExtensionRegistryLite extensionRegistry)
Parameters
NameDescription
inputInputStream
extensionRegistryExtensionRegistryLite
Returns
TypeDescription
Conversation.QualityMetadata
Exceptions
TypeDescription
IOException

parseFrom(ByteBuffer data)

public static Conversation.QualityMetadata parseFrom(ByteBuffer data)
Parameter
NameDescription
dataByteBuffer
Returns
TypeDescription
Conversation.QualityMetadata
Exceptions
TypeDescription
InvalidProtocolBufferException

parseFrom(ByteBuffer data, ExtensionRegistryLite extensionRegistry)

public static Conversation.QualityMetadata parseFrom(ByteBuffer data, ExtensionRegistryLite extensionRegistry)
Parameters
NameDescription
dataByteBuffer
extensionRegistryExtensionRegistryLite
Returns
TypeDescription
Conversation.QualityMetadata
Exceptions
TypeDescription
InvalidProtocolBufferException

parser()

public static Parser<Conversation.QualityMetadata> parser()
Returns
TypeDescription
Parser<QualityMetadata>

Methods

equals(Object obj)

public boolean equals(Object obj)
Parameter
NameDescription
objObject
Returns
TypeDescription
boolean
Overrides

getAgentInfo(int index)

public Conversation.QualityMetadata.AgentInfo getAgentInfo(int index)

Information about agents involved in the call.

repeated .google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata.AgentInfo agent_info = 4;

Parameter
NameDescription
indexint
Returns
TypeDescription
Conversation.QualityMetadata.AgentInfo

getAgentInfoCount()

public int getAgentInfoCount()

Information about agents involved in the call.

repeated .google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata.AgentInfo agent_info = 4;

Returns
TypeDescription
int

getAgentInfoList()

public List<Conversation.QualityMetadata.AgentInfo> getAgentInfoList()

Information about agents involved in the call.

repeated .google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata.AgentInfo agent_info = 4;

Returns
TypeDescription
List<AgentInfo>

getAgentInfoOrBuilder(int index)

public Conversation.QualityMetadata.AgentInfoOrBuilder getAgentInfoOrBuilder(int index)

Information about agents involved in the call.

repeated .google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata.AgentInfo agent_info = 4;

Parameter
NameDescription
indexint
Returns
TypeDescription
Conversation.QualityMetadata.AgentInfoOrBuilder

getAgentInfoOrBuilderList()

public List<? extends Conversation.QualityMetadata.AgentInfoOrBuilder> getAgentInfoOrBuilderList()

Information about agents involved in the call.

repeated .google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata.AgentInfo agent_info = 4;

Returns
TypeDescription
List<? extends com.google.cloud.contactcenterinsights.v1.Conversation.QualityMetadata.AgentInfoOrBuilder>

getCustomerSatisfactionRating()

public int getCustomerSatisfactionRating()

An arbitrary integer value indicating the customer's satisfaction rating.

int32 customer_satisfaction_rating = 1;

Returns
TypeDescription
int

The customerSatisfactionRating.

getDefaultInstanceForType()

public Conversation.QualityMetadata getDefaultInstanceForType()
Returns
TypeDescription
Conversation.QualityMetadata

getMenuPath()

public String getMenuPath()

An arbitrary string value specifying the menu path the customer took.

string menu_path = 3;

Returns
TypeDescription
String

The menuPath.

getMenuPathBytes()

public ByteString getMenuPathBytes()

An arbitrary string value specifying the menu path the customer took.

string menu_path = 3;

Returns
TypeDescription
ByteString

The bytes for menuPath.

getParserForType()

public Parser<Conversation.QualityMetadata> getParserForType()
Returns
TypeDescription
Parser<QualityMetadata>
Overrides

getSerializedSize()

public int getSerializedSize()
Returns
TypeDescription
int
Overrides

getWaitDuration()

public Duration getWaitDuration()

The amount of time the customer waited to connect with an agent.

.google.protobuf.Duration wait_duration = 2;

Returns
TypeDescription
Duration

The waitDuration.

getWaitDurationOrBuilder()

public DurationOrBuilder getWaitDurationOrBuilder()

The amount of time the customer waited to connect with an agent.

.google.protobuf.Duration wait_duration = 2;

Returns
TypeDescription
DurationOrBuilder

hasWaitDuration()

public boolean hasWaitDuration()

The amount of time the customer waited to connect with an agent.

.google.protobuf.Duration wait_duration = 2;

Returns
TypeDescription
boolean

Whether the waitDuration field is set.

hashCode()

public int hashCode()
Returns
TypeDescription
int
Overrides

internalGetFieldAccessorTable()

protected GeneratedMessageV3.FieldAccessorTable internalGetFieldAccessorTable()
Returns
TypeDescription
FieldAccessorTable
Overrides

isInitialized()

public final boolean isInitialized()
Returns
TypeDescription
boolean
Overrides

newBuilderForType()

public Conversation.QualityMetadata.Builder newBuilderForType()
Returns
TypeDescription
Conversation.QualityMetadata.Builder

newBuilderForType(GeneratedMessageV3.BuilderParent parent)

protected Conversation.QualityMetadata.Builder newBuilderForType(GeneratedMessageV3.BuilderParent parent)
Parameter
NameDescription
parentBuilderParent
Returns
TypeDescription
Conversation.QualityMetadata.Builder
Overrides

newInstance(GeneratedMessageV3.UnusedPrivateParameter unused)

protected Object newInstance(GeneratedMessageV3.UnusedPrivateParameter unused)
Parameter
NameDescription
unusedUnusedPrivateParameter
Returns
TypeDescription
Object
Overrides

toBuilder()

public Conversation.QualityMetadata.Builder toBuilder()
Returns
TypeDescription
Conversation.QualityMetadata.Builder

writeTo(CodedOutputStream output)

public void writeTo(CodedOutputStream output)
Parameter
NameDescription
outputCodedOutputStream
Overrides
Exceptions
TypeDescription
IOException