Google Cloud Contact Center as a Service roles and permissions

This page lists the IAM roles and permissions for Google Cloud Contact Center as a Service. To search through all roles and permissions, see the role and permission index.

Google Cloud Contact Center as a Service roles

Role Permissions

Role	Permissions
Contact Center AI Platform Admin (`roles/contactcenteraiplatform.admin`) Full access to Contact Center AI Platform resources.	`contactcenteraiplatform.*` `contactcenteraiplatform.contactCenters.create` `contactcenteraiplatform.contactCenters.delete` `contactcenteraiplatform.contactCenters.get` `contactcenteraiplatform.contactCenters.list` `contactcenteraiplatform.contactCenters.program` `contactcenteraiplatform.contactCenters.queryQuota` `contactcenteraiplatform.contactCenters.update` `contactcenteraiplatform.locations.get` `contactcenteraiplatform.locations.list` `contactcenteraiplatform.operations.cancel` `contactcenteraiplatform.operations.delete` `contactcenteraiplatform.operations.get` `contactcenteraiplatform.operations.list` `resourcemanager.projects.get` `resourcemanager.projects.list`
Contact Center AI Platform Viewer (`roles/contactcenteraiplatform.viewer`) Read-only access to Contact Center AI Platform resources.	`contactcenteraiplatform.contactCenters.get` `contactcenteraiplatform.contactCenters.list` `contactcenteraiplatform.locations.*` `contactcenteraiplatform.locations.get` `contactcenteraiplatform.locations.list` `contactcenteraiplatform.operations.get` `contactcenteraiplatform.operations.list` `resourcemanager.projects.get` `resourcemanager.projects.list`

Contact Center AI Platform Admin

(roles/contactcenteraiplatform.admin)

Full access to Contact Center AI Platform resources.

contactcenteraiplatform.*

contactcenteraiplatform.contactCenters.create
contactcenteraiplatform.contactCenters.delete
contactcenteraiplatform.contactCenters.get
contactcenteraiplatform.contactCenters.list
contactcenteraiplatform.contactCenters.program
contactcenteraiplatform.contactCenters.queryQuota
contactcenteraiplatform.contactCenters.update
contactcenteraiplatform.locations.get
contactcenteraiplatform.locations.list
contactcenteraiplatform.operations.cancel
contactcenteraiplatform.operations.delete
contactcenteraiplatform.operations.get
contactcenteraiplatform.operations.list

resourcemanager.projects.get

resourcemanager.projects.list

Contact Center AI Platform Viewer

(roles/contactcenteraiplatform.viewer)

Read-only access to Contact Center AI Platform resources.

contactcenteraiplatform.contactCenters.get

contactcenteraiplatform.contactCenters.list

contactcenteraiplatform.locations.*

contactcenteraiplatform.locations.get
contactcenteraiplatform.locations.list

contactcenteraiplatform.operations.get

contactcenteraiplatform.operations.list

resourcemanager.projects.get

resourcemanager.projects.list

Google Cloud Contact Center as a Service permissions

Permission	Included in roles
`contactcenteraiplatform.contactCenters.create`	Owner (`roles/owner`) Editor (`roles/editor`) Contact Center AI Platform Admin (`roles/contactcenteraiplatform.admin`)
`contactcenteraiplatform.contactCenters.delete`	Owner (`roles/owner`) Editor (`roles/editor`) Contact Center AI Platform Admin (`roles/contactcenteraiplatform.admin`)
`contactcenteraiplatform.contactCenters.get`	Owner (`roles/owner`) Editor (`roles/editor`) Viewer (`roles/viewer`) Contact Center AI Platform Admin (`roles/contactcenteraiplatform.admin`) Contact Center AI Platform Viewer (`roles/contactcenteraiplatform.viewer`) Support User (`roles/iam.supportUser`)
`contactcenteraiplatform.contactCenters.list`	Owner (`roles/owner`) Editor (`roles/editor`) Viewer (`roles/viewer`) Contact Center AI Platform Admin (`roles/contactcenteraiplatform.admin`) Contact Center AI Platform Viewer (`roles/contactcenteraiplatform.viewer`) Security Admin (`roles/iam.securityAdmin`) Security Auditor (`roles/iam.securityAuditor`) Security Reviewer (`roles/iam.securityReviewer`) Support User (`roles/iam.supportUser`)
`contactcenteraiplatform.contactCenters.program`	Owner (`roles/owner`) Editor (`roles/editor`) Contact Center AI Platform Admin (`roles/contactcenteraiplatform.admin`)
`contactcenteraiplatform.contactCenters.queryQuota`	Owner (`roles/owner`) Editor (`roles/editor`) Viewer (`roles/viewer`) Contact Center AI Platform Admin (`roles/contactcenteraiplatform.admin`) Support User (`roles/iam.supportUser`)
`contactcenteraiplatform.contactCenters.update`	Owner (`roles/owner`) Editor (`roles/editor`) Contact Center AI Platform Admin (`roles/contactcenteraiplatform.admin`)
`contactcenteraiplatform.locations.get`	Owner (`roles/owner`) Editor (`roles/editor`) Viewer (`roles/viewer`) Contact Center AI Platform Admin (`roles/contactcenteraiplatform.admin`) Contact Center AI Platform Viewer (`roles/contactcenteraiplatform.viewer`) Support User (`roles/iam.supportUser`)
`contactcenteraiplatform.locations.list`	Owner (`roles/owner`) Editor (`roles/editor`) Viewer (`roles/viewer`) Contact Center AI Platform Admin (`roles/contactcenteraiplatform.admin`) Contact Center AI Platform Viewer (`roles/contactcenteraiplatform.viewer`) Security Admin (`roles/iam.securityAdmin`) Security Auditor (`roles/iam.securityAuditor`) Security Reviewer (`roles/iam.securityReviewer`) Support User (`roles/iam.supportUser`)
`contactcenteraiplatform.operations.cancel`	Owner (`roles/owner`) Editor (`roles/editor`) Contact Center AI Platform Admin (`roles/contactcenteraiplatform.admin`)
`contactcenteraiplatform.operations.delete`	Owner (`roles/owner`) Editor (`roles/editor`) Contact Center AI Platform Admin (`roles/contactcenteraiplatform.admin`)
`contactcenteraiplatform.operations.get`	Owner (`roles/owner`) Editor (`roles/editor`) Viewer (`roles/viewer`) Contact Center AI Platform Admin (`roles/contactcenteraiplatform.admin`) Contact Center AI Platform Viewer (`roles/contactcenteraiplatform.viewer`) Support User (`roles/iam.supportUser`)
`contactcenteraiplatform.operations.list`	Owner (`roles/owner`) Editor (`roles/editor`) Viewer (`roles/viewer`) Contact Center AI Platform Admin (`roles/contactcenteraiplatform.admin`) Contact Center AI Platform Viewer (`roles/contactcenteraiplatform.viewer`) Security Admin (`roles/iam.securityAdmin`) Security Auditor (`roles/iam.securityAuditor`) Security Reviewer (`roles/iam.securityReviewer`) Support User (`roles/iam.supportUser`)

Google Cloud Contact Center as a Service roles and permissions