Contact Center AI Insights v1 API - Class QueryMetricsResponse.Types.Slice.Types.DataPoint.Types.ConversationMeasure (2.18.0)

public sealed class QueryMetricsResponse.Types.Slice.Types.DataPoint.Types.ConversationMeasure : IMessage<QueryMetricsResponse.Types.Slice.Types.DataPoint.Types.ConversationMeasure>, IEquatable<QueryMetricsResponse.Types.Slice.Types.DataPoint.Types.ConversationMeasure>, IDeepCloneable<QueryMetricsResponse.Types.Slice.Types.DataPoint.Types.ConversationMeasure>, IBufferMessage, IMessage

Reference documentation and code samples for the Contact Center AI Insights v1 API class QueryMetricsResponse.Types.Slice.Types.DataPoint.Types.ConversationMeasure.

The measure related to conversations.

Inheritance

object > QueryMetricsResponse.Types.Slice.Types.DataPoint.Types.ConversationMeasure

Implements

IMessage QueryMetricsResponse Types Slice Types DataPoint Types ConversationMeasure, IEquatable QueryMetricsResponse Types Slice Types DataPoint Types ConversationMeasure, IDeepCloneable QueryMetricsResponse Types Slice Types DataPoint Types ConversationMeasure, IBufferMessage, IMessage

Inherited Members

object.GetHashCode()

object.GetType()

object.ToString()

Namespace

Google.Cloud.ContactCenterInsights.V1

Assembly

Google.Cloud.ContactCenterInsights.V1.dll

Constructors

ConversationMeasure()

public ConversationMeasure()

ConversationMeasure(ConversationMeasure)

public ConversationMeasure(QueryMetricsResponse.Types.Slice.Types.DataPoint.Types.ConversationMeasure other)

Parameter
Name	Description
`other`	`QueryMetricsResponseTypesSliceTypesDataPointTypesConversationMeasure`

Properties

AverageAgentSentimentScore

public float AverageAgentSentimentScore { get; set; }

The average agent's sentiment score.

Property Value
Type	Description
`float`

AverageClientSentimentScore

public float AverageClientSentimentScore { get; set; }

The average client's sentiment score.

Property Value
Type	Description
`float`

AverageCustomerSatisfactionRating

public double AverageCustomerSatisfactionRating { get; set; }

The average customer satisfaction rating.

Property Value
Type	Description
`double`

AverageDuration

public Duration AverageDuration { get; set; }

The average duration.

Property Value
Type	Description
`Duration`

AverageQaNormalizedScore

public double AverageQaNormalizedScore { get; set; }

Average QA normalized score. Will exclude 0's in average calculation.

Property Value
Type	Description
`double`

AverageQaQuestionNormalizedScore

public double AverageQaQuestionNormalizedScore { get; set; }

Average QA normalized score averaged for questions averaged across all revisions of the parent scorecard. Will be only populated if the request specifies a dimension of QA_QUESTION_ID.

Property Value
Type	Description
`double`

AverageSilencePercentage

public float AverageSilencePercentage { get; set; }

The average silence percentage.

Property Value
Type	Description
`float`

AverageTurnCount

public float AverageTurnCount { get; set; }

The average turn count.

Property Value
Type	Description
`float`

ConversationCount

public int ConversationCount { get; set; }

The conversation count.

Property Value
Type	Description
`int`

HasAverageAgentSentimentScore

public bool HasAverageAgentSentimentScore { get; }

Gets whether the "average_agent_sentiment_score" field is set

Property Value
Type	Description
`bool`

HasAverageClientSentimentScore

public bool HasAverageClientSentimentScore { get; }

Gets whether the "average_client_sentiment_score" field is set

Property Value
Type	Description
`bool`

HasAverageCustomerSatisfactionRating

public bool HasAverageCustomerSatisfactionRating { get; }

Gets whether the "average_customer_satisfaction_rating" field is set

Property Value
Type	Description
`bool`

HasAverageQaNormalizedScore

public bool HasAverageQaNormalizedScore { get; }

Gets whether the "average_qa_normalized_score" field is set

Property Value
Type	Description
`bool`

HasAverageQaQuestionNormalizedScore

public bool HasAverageQaQuestionNormalizedScore { get; }

Gets whether the "average_qa_question_normalized_score" field is set

Property Value
Type	Description
`bool`

HasAverageSilencePercentage

public bool HasAverageSilencePercentage { get; }

Gets whether the "average_silence_percentage" field is set

Property Value
Type	Description
`bool`

HasAverageTurnCount

public bool HasAverageTurnCount { get; }

Gets whether the "average_turn_count" field is set

Property Value
Type	Description
`bool`

HasConversationCount

public bool HasConversationCount { get; }

Gets whether the "conversation_count" field is set

Property Value
Type	Description
`bool`

QaTagScores

public RepeatedField<QueryMetricsResponse.Types.Slice.Types.DataPoint.Types.ConversationMeasure.Types.QaTagScore> QaTagScores { get; }

Average QA normalized score for all the tags.

Property Value
Type	Description
`RepeatedFieldQueryMetricsResponseTypesSliceTypesDataPointTypesConversationMeasureTypesQaTagScore`