Contact Center AI Insights v1 API - Class AnswerFeedback (2.6.0) 

public sealed class AnswerFeedback : IMessage<AnswerFeedback>, IEquatable<AnswerFeedback>, IDeepCloneable<AnswerFeedback>, IBufferMessage, IMessage

Reference documentation and code samples for the Contact Center AI Insights v1 API class AnswerFeedback.

The feedback that the customer has about a certain answer in the conversation.

Inheritance

object > AnswerFeedback

Namespace

GoogleCloudGoogle.Cloud.ContactCenterInsightsV1

Assembly

Google.Cloud.ContactCenterInsights.V1.dll

Constructors

AnswerFeedback()

public AnswerFeedback()

AnswerFeedback(AnswerFeedback)

public AnswerFeedback(AnswerFeedback other)
Parameter
NameDescription
otherAnswerFeedback

Properties

Clicked

public bool Clicked { get; set; }

Indicates whether an answer or item was clicked by the human agent.

Property Value
TypeDescription
bool

CorrectnessLevel

public AnswerFeedback.Types.CorrectnessLevel CorrectnessLevel { get; set; }

The correctness level of an answer.

Property Value
TypeDescription
AnswerFeedbackTypesCorrectnessLevel

Displayed

public bool Displayed { get; set; }

Indicates whether an answer or item was displayed to the human agent in the agent desktop UI.

Property Value
TypeDescription
bool