Contact Center AI Platform is available in the following countries. There are two options for telephony service:

  • CCAIP-managed: Telephony service and phone numbers provisioned and managed by CCAIP.
  • Bring your own carrier (BYOC): You can use CCAIP with the phone numbers and telephony carrier of your choice.
Country CCAIP-managed Bring your own carrier (BYOC)
Australia X
Austria X X
Belgium X X
Brazil X
Canada X X
Colombia X X
France X X
Germany X X
Indonesia X
Ireland X X
Italy X X
Japan X X
Mexico X X
Netherlands X X
New Zealand X
Portugal X X
South Korea X
Spain X X
Sweden X X
Turkey X
United Kingdom X X
United States X X