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Kontrol dukungan dan akses data personel
Halaman ini memberikan informasi tentang akses data personel di
Workload Terjamin, yang memberikan kontrol atas akses
personel Google ke Data Pelanggan dan penetapan kasus dukungan. Assured Workloads menyediakan kontrol berikut berdasarkan paket kontrol yang Anda pilih:
Kontrol akses data personel memastikan bahwa hanya personel Google yang dapat
memenuhi persyaratan pemeriksaan latar belakang dan lokasi fisik tertentu yang dapat
mengakses data pelanggan selama tindakan dukungan. Misalnya, Dampak
Level 4 (IL4) mewajibkan Orang Amerika Serikat untuk menyelesaikan investigasi latar belakang
Cakupan Tunggal ADP-1 (SSBI) sebelum mereka dapat mengakses
data di lingkungan IL4 yang disetujui.
Kontrol kepemilikan kasus dukungan staf berdasarkan atribut
Kontrol kepemilikan kasus dukungan staf berdasarkan atribut memastikan bahwa hanya
staf dukungan Google yang memenuhi persyaratan tertentu yang ditugaskan untuk
kasus dukungan bagi pelanggan Assured Workloads.
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-09-01 UTC."],[[["\u003cp\u003eAssured Workloads offers controls over Google's access to customer data and support cases.\u003c/p\u003e\n"],["\u003cp\u003ePersonnel data access controls restrict access to customer data to Google personnel meeting specific location and background check criteria.\u003c/p\u003e\n"],["\u003cp\u003ePersonnel support case ownership controls ensure that only qualified Google support staff can assist Assured Workloads customers.\u003c/p\u003e\n"],["\u003cp\u003eControl requirements vary based on the chosen control package, such as the requirement for US Persons to have completed an SSBI for Impact Level 4 (IL4).\u003c/p\u003e\n"]]],[],null,["# Personnel data access and support controls\n==========================================\n\nThis page provides information about personnel data access in\nAssured Workloads, which provides control over Google personnel's\naccess to Customer Data and support case assignments. Assured Workloads\nprovides the following controls based on the\n[control package](/assured-workloads/docs/control-packages) you choose:\n\n- [Personnel data access controls](#data-access)\n- [Personnel support case ownership controls based on attributes](#ownership-attributes)\n\n| **Important:** Don't include confidential, sensitive, or personally identifiable information in project names, project IDs, resource names, or other resource fields. Unless otherwise noted in the documentation or [service specific terms](/terms/service-terms) for a supported product or service, data included in these fields doesn't constitute Customer Data, and is out of scope for Assured Workloads' personnel data access controls.\n\n### Personnel data access controls\n\nPersonnel data access controls ensure that only Google personnel who are able to\nsatisfy certain physical location and background check requirements are able to\naccess customer data in the course of a support action. For example, Impact\nLevel 4 (IL4) requires US Persons to have completed an ADP-1 Single Scope\nBackground Investigation (SSBI) background investigation before they can access\ndata in an approved IL4 environment.\n\n### Personnel support case ownership controls based on attributes\n\nPersonnel support case ownership controls based on attributes ensures that only\nGoogle support personnel who satisfy certain requirements are assigned to\nsupport cases for Assured Workloads customers.\n\nWhat's next\n-----------\n\n- Learn how to [create an Assured Workloads folder](/assured-workloads/docs/create-folder).\n- Learn which [products are supported](/assured-workloads/docs/supported-products) for each control package."]]
