Tetap teratur dengan koleksi
Simpan dan kategorikan konten berdasarkan preferensi Anda.
Halaman ini menunjukkan cara mendapatkan dukungan untuk Pengontrol Kebijakan.
Sebelum menghubungi dukungan
Sebelum menghubungi dukungan, Anda dapat mencoba dan menyelesaikan masalah sendiri. Untuk
tips pemecahan masalah, lihat
Memecahkan Masalah Pengontrol Kebijakan.
Opsi dukungan
Google Cloud menawarkan berbagai paket dukungan untuk mengakomodasi kebutuhan dukungan
Anda.
Untuk Gatekeeper open source, Anda bisa mendapatkan dukungan dengan memeriksa masalah yang ada
atau membuka masalah baru di
issue tracker GitHub publik.
Jika Anda menggunakan versi Policy Controller yang tidak didukung, Anda harus mengupgrade ke versi yang didukung untuk menerima dukungan. Untuk informasi tentang cara mengupgrade, lihat Menginstal Pengontrol Kebijakan.
Melaporkan bug atau mengajukan permintaan fitur
Anda dapat mengirimkan masalah produk menggunakan salah satu prosedur berikut:
Masalah Gatekeeper dan permintaan fitur: Periksa masalah
yang ada atau buka masalah baru di
issue tracker publik.
Masalah dokumentasi: Di halaman dokumentasi, pilih Kirim
masukan. Tindakan ini akan membuka formulir masukan. Tim
Pengelolaan Konfigurasi akan meninjau dan mengambil tindakan atas komentar Anda.
Pertanyaan terkait penagihan
Gunakan referensi berikut untuk mendapatkan bantuan terkait pertanyaan seputar penagihan:
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-09-01 UTC."],[],[],null,["# Get support\n\nThis page shows you how to get support for Policy Controller.\n\nBefore contacting support\n-------------------------\n\nBefore contacting support, you can try and resolve issues yourself. For\ntroubleshooting tips, see\n[Troubleshoot Policy Controller](/kubernetes-engine/enterprise/policy-controller/docs/how-to/troubleshoot-policy-controller).\n\nSupport options\n---------------\n\nGoogle Cloud offers a variety of support packages to accommodate your support\nneeds.\n\nEnabling Google Kubernetes Engine (GKE) Enterprise edition in your project gives you access to\n[Google Cloud Support](/support/docs) for Policy Controller. This includes\nsupport for the\n[constraint template library](/kubernetes-engine/enterprise/policy-controller/docs/latest/reference/constraint-template-library)\nand\n[policy bundles](https://github.com/GoogleCloudPlatform/acm-policy-controller-library/tree/master/bundles).\n\nFor open source Gatekeeper, you can get support by checking for existing issues\nor opening a new issue in the\n[public GitHub issue tracker](https://github.com/open-policy-agent/gatekeeper/issues).\n\nWhat Google doesn't support\n---------------------------\n\nGoogle doesn't support the following issues:\n\n- Issues with [self-authored constraints](/kubernetes-engine/enterprise/policy-controller/docs/how-to/creating-policy-controller-constraints) and [constraint templates](/kubernetes-engine/enterprise/policy-controller/docs/how-to/write-custom-constraint-templates).\n- Issues with customer-owned `YAML` file configurations.\n\n### Related tools and resources\n\nIf you install open source products, such as Gatekeeper,\nyou can get community support for\nthese products:\n\n- [Gatekeeper](https://github.com/open-policy-agent/gatekeeper)\n- [kpt](https://kpt.dev/)\n- [Kustomize](https://kustomize.io/)\n\nRecommended version\n-------------------\n\nWe recommend that you use Policy Controller version 1.20.\n\nVersion Support Policy\n----------------------\n\nSupport for Policy Controller follows the\n[GKE Enterprise Support Policy](/kubernetes-engine/enterprise/docs/support/getting-support#version_support_policy).\nGoogle supports each Policy Controller minor version for the later of:\n\n- 12 months after the initial release of the minor version.\n- The release of the third subsequent minor version.\n\nThe following table shows the supported\nversions of Policy Controller and the earliest end-of-life\n(EOL) date for a version:\n\nIf you are on an unsupported version of Policy Controller, then\nyou must upgrade to a supported version to receive support. For information on\nhow to upgrade, see\n[Installing Policy Controller](/kubernetes-engine/enterprise/policy-controller/docs/how-to/installing-policy-controller#upgrading).\n\nFile bugs or feature requests\n-----------------------------\n\nYou can submit a product issue by using one of the following procedures:\n\n- **Policy Controller issues and feature requests** : Check for\n [existing issues](https://issuetracker.google.com/issues?q=componentid:1161523%2B%20status:open%20&s=vote_count:desc&d=issue_id&d=type&d=status&d=vote_count&d=title&d=priority&d=severity&d=assignee&d=blocked_by_issue_id&d=created_time&d=modified_time)\n or\n [open new issues](https://issuetracker.google.com/issues/new?component=1161523).\n\n- **Gatekeeper issues and feature requests** : Check for existing\n issues or open new issues in the\n [public issue trackers](https://github.com/open-policy-agent/gatekeeper/issues).\n\n- **Documentation issues** : On the documentation page, select **Send\n feedback**. This action opens a feedback form. The\n Config Management team reviews and takes action on your comments.\n\nBilling questions\n-----------------\n\nUse the following resources to get help with billing questions:\n\n- To learn more about billing, read the [Google Cloud billing documentation](/billing/docs).\n- Resolve billing concerns by using the [billing concerns troubleshooter](https://support.google.com/cloud/troubleshooter/7279311?ref_topic=6288636).\n- Request help with billing questions by using the [billing support form](https://support.google.com/cloud/contact/cloud_platform_billing?visit_id=1-636564925221770723-4170709031&rd=1).\n\nWhat's next\n-----------\n\n- Review the [compatibility between Google Kubernetes Engine (GKE) Enterprise edition components and cluster product families](/anthos/docs/version-and-upgrade-support#anthos)."]]
