This legacy version of AI Platform Training is deprecated and will no longer be available on Google Cloud after January 31, 2025. Migrate your resources to Vertex AI custom training to get new machine learning features that are unavailable in AI Platform.

Getting support

vertex-ai/docs/support/getting-support

Get a Google support package

Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Cloud Customer Care.

Get support from the community

Ask a question on Stack Overflow

Ask a question about AI Platform Training on Stack Overflow. Use the tag google-cloud-ml for questions about AI Platform Training. This tag not only receives responses from the Stack Overflow community, but also from Google engineers, who monitor the tag and offer unofficial support.

Discuss AI Platform Training

You can visit the Google Cloud Slack community to discuss AI Platform Training and other Google Cloud products. If you haven't already joined, use this form to sign up. You can also join the ml-engine Google group to discuss AI Platform Training.

Get support for machine learning frameworks

AI Platform Training provides support for our tooling that enables the use of the following machine learning frameworks: TensorFlow, scikit-learn, and XGBoost. AI Platform Training does not provide direct support for these frameworks.

Please report bugs and feature requests for machine learning frameworks as follows:

To get support for TensorFlow, see the TensorFlow documentation. To submit issues to TensorFlow, see the TensorFlow issue tracker on GitHub.
To get support for scikit-learn, see the scikit-learn FAQ. To submit issues to scikit-learn, see the scikit-learn issue tracker on GitHub.
To get support for XGBoost, see the XGBoost FAQ. To submit issues to XGBoost, see the XGBoost issue tracker on GitHub.

Understand support for containers on AI Platform Training

AI Platform Training supports and maintains runtime versions for use with training and prediction.

The custom containers feature allows the option to use custom Docker images instead of the supported runtime versions. AI Platform Training provides support for tooling that enables the use of training with custom containers. AI Platform Training does not provide support for issues that arise from within a custom container.

File bugs or feature requests

From the AI Platform Training documentation, click "Send feedback" near the top right of the page. This will open a feedback form. Your comments will be reviewed by the AI Platform Training team.