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The Cloud Support API is available to
Cloud Customer Care customers with Standard,
Enhanced, or Premium Support.
Your organization can use the API to programmatically create and manage support
cases. Alternatively, if you prefer to use a graphical interface, you can use
the Google Cloud console to
create and manage support cases.
When to use the Cloud Support API
The Cloud Support API exposes endpoints that you can call to create and manage
support cases in Customer Care. By using the API programmatically, your
organization doesn't need to use the Google Cloud console to manage cases.
Instead, you can manage cases directly in your customer relationship management
(CRM) system, if you have one.
Using the API programmatically can also help you with compliance-related
concerns. For example, if you can't allow everyone in your organization to use
the Google Cloud console, they can use the Cloud Support API to manage
cases instead.
The following are examples of what you can do with the Cloud Support API:
Create and manage support cases.
List, create, and download attachments for cases.
List and create comments in cases.
Pricing
If you have Standard, Enhanced, or Premium Support, you can access the
Cloud Support API at no extra cost.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-28 UTC."],[],[],null,["# Cloud Support API overview\n\nThe [Cloud Support API](/support/docs/reference/rest) is available to\nCloud Customer Care customers with [Standard](/support/docs/standard),\n[Enhanced](/support/docs/enhanced), or [Premium](/support/docs/premium) Support.\nYour organization can use the API to programmatically create and manage support\ncases. Alternatively, if you prefer to use a graphical interface, you can use\nthe Google Cloud console to\n[create and manage support cases](/support/docs/customer-care-procedures).\n\nWhen to use the Cloud Support API\n---------------------------------\n\nThe Cloud Support API exposes endpoints that you can call to create and manage\nsupport cases in Customer Care. By using the API programmatically, your\norganization doesn't need to use the Google Cloud console to manage cases.\nInstead, you can manage cases directly in your customer relationship management\n(CRM) system, if you have one.\n\n:\n\nUsing the API programmatically can also help you with compliance-related\nconcerns. For example, if you can't allow everyone in your organization to use\nthe Google Cloud console, they can use the Cloud Support API to manage\ncases instead.\n\nThe following are examples of what you can do with the Cloud Support API:\n\n- Create and manage support cases.\n- List, create, and download attachments for cases.\n- List and create comments in cases.\n\nPricing\n-------\n\nIf you have Standard, Enhanced, or Premium Support, you can access the\nCloud Support API at no extra cost.\n\nWhat's next\n-----------\n\n- To get started with the Cloud Support API, see the\n [Cloud Support API V2 User Guide](/support/docs/reference/v2).\n\n- If you have Premium Support, you can also contact your Technical Account\n Manager for help."]]
