Indicates that the conversation should be handed off to a human
agent.
Dialogflow only uses this to determine which conversations were
handed off to a human agent for measurement purposes. What else to
do with this signal is up to you and your handoff procedures.
You may set this, for example:
In the entry fulfillment of a CX Page if entering the page
indicates something went extremely wrong in the conversation.
In a webhook response when you determine that the customer issue
can only be handled by a human.
Attribute
Name
Description
metadata
google.protobuf.struct_pb2.Struct
Custom metadata for your handoff procedure.
Dialogflow doesn't impose any structure on this.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2024-12-19 UTC."],[],[]]
