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LiveAgentHandoff(mapping=None, *, ignore_unknown_fields=False, **kwargs)Indicates that the conversation should be handed off to a live agent.
Dialogflow only uses this to determine which conversations were handed off to a human agent for measurement purposes. What else to do with this signal is up to you and your handoff procedures.
You may set this, for example:
- In the entry_fulfillment of a Page if entering the page indicates something went extremely wrong in the conversation.
- In a webhook response when you determine that the customer issue can only be handled by a human.
Attribute | |
|---|---|
| Name | Description |
metadata |
google.protobuf.struct_pb2.Struct
Custom metadata for your handoff procedure. Dialogflow doesn't impose any structure on this. |