Class RuntimeAnnotation (0.1.1)

RuntimeAnnotation(mapping=None, *, ignore_unknown_fields=False, **kwargs)

An annotation that was generated during the customer and agent interaction.

Attributes

NameDescription
article_suggestion google.cloud.contact_center_insights_v1.types.ArticleSuggestionData
Agent Assist Article Suggestion data.
faq_answer google.cloud.contact_center_insights_v1.types.FaqAnswerData
Agent Assist FAQ answer data.
smart_reply google.cloud.contact_center_insights_v1.types.SmartReplyData
Agent Assist Smart Reply data.
smart_compose_suggestion google.cloud.contact_center_insights_v1.types.SmartComposeSuggestionData
Agent Assist Smart Compose suggestion data.
dialogflow_interaction google.cloud.contact_center_insights_v1.types.DialogflowInteractionData
Dialogflow interaction data.
annotation_id str
The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
create_time google.protobuf.timestamp_pb2.Timestamp
The time at which this annotation was created.
start_boundary google.cloud.contact_center_insights_v1.types.AnnotationBoundary
The boundary in the conversation where the annotation starts, inclusive.
end_boundary google.cloud.contact_center_insights_v1.types.AnnotationBoundary
The boundary in the conversation where the annotation ends, inclusive.
answer_feedback google.cloud.contact_center_insights_v1.types.AnswerFeedback
The feedback that the customer has about the answer in data.