RuntimeAnnotation(mapping=None, *, ignore_unknown_fields=False, **kwargs)
An annotation that was generated during the customer and agent interaction.
Attributes | |
---|---|
Name | Description |
article_suggestion |
google.cloud.contact_center_insights_v1.types.ArticleSuggestionData
Agent Assist Article Suggestion data. |
faq_answer |
google.cloud.contact_center_insights_v1.types.FaqAnswerData
Agent Assist FAQ answer data. |
smart_reply |
google.cloud.contact_center_insights_v1.types.SmartReplyData
Agent Assist Smart Reply data. |
smart_compose_suggestion |
google.cloud.contact_center_insights_v1.types.SmartComposeSuggestionData
Agent Assist Smart Compose suggestion data. |
dialogflow_interaction |
google.cloud.contact_center_insights_v1.types.DialogflowInteractionData
Dialogflow interaction data. |
annotation_id |
str
The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation} |
create_time |
google.protobuf.timestamp_pb2.Timestamp
The time at which this annotation was created. |
start_boundary |
google.cloud.contact_center_insights_v1.types.AnnotationBoundary
The boundary in the conversation where the annotation starts, inclusive. |
end_boundary |
google.cloud.contact_center_insights_v1.types.AnnotationBoundary
The boundary in the conversation where the annotation ends, inclusive. |
answer_feedback |
google.cloud.contact_center_insights_v1.types.AnswerFeedback
The feedback that the customer has about the answer in data .
|