Google Cloud Dialogflow V2 Client - Class SectionType (1.11.0)

Reference documentation and code samples for the Google Cloud Dialogflow V2 Client class SectionType.

Selectable sections to return when requesting a summary of a conversation.

Protobuf type google.cloud.dialogflow.v2.HumanAgentAssistantConfig.SuggestionQueryConfig.Sections.SectionType

Undefined section type, does not return anything.

Generated from protobuf enum SECTION_TYPE_UNSPECIFIED = 0;

What the customer needs help with or has question about.

Section name: "situation".

Generated from protobuf enum SITUATION = 1;

What the agent does to help the customer.

Section name: "action".

Generated from protobuf enum ACTION = 2;

Result of the customer service. A single word describing the result of the conversation.

Section name: "resolution".

Generated from protobuf enum RESOLUTION = 3;

Reason for cancellation if the customer requests for a cancellation.

"N/A" otherwise. Section name: "reason_for_cancellation".

Generated from protobuf enum REASON_FOR_CANCELLATION = 4;

"Unsatisfied" or "Satisfied" depending on the customer's feelings at the end of the conversation.

Section name: "customer_satisfaction".

Generated from protobuf enum CUSTOMER_SATISFACTION = 5;

Key entities extracted from the conversation, such as ticket number, order number, dollar amount, etc.

Section names are prefixed by "entities/".

Generated from protobuf enum ENTITIES = 6;