Google Cloud Contact Center Insights V1 Client - Class CallAnalysisMetadata (2.1.1)

Reference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class CallAnalysisMetadata.

Call-specific metadata created during analysis.

Generated from protobuf message google.cloud.contactcenterinsights.v1.AnalysisResult.CallAnalysisMetadata

Namespace

Google \ Cloud \ ContactCenterInsights \ V1 \ AnalysisResult

Methods

__construct

Constructor.

Parameters
Name	Description
`data`	`array` Optional. Data for populating the Message object.
`↳ annotations`	`array<Google\Cloud\ContactCenterInsights\V1\CallAnnotation>` A list of call annotations that apply to this call.
`↳ entities`	`array\|Google\Protobuf\Internal\MapField` All the entities in the call.
`↳ sentiments`	`array<Google\Cloud\ContactCenterInsights\V1\ConversationLevelSentiment>` Overall conversation-level sentiment for each channel of the call.
`↳ silence`	`Google\Cloud\ContactCenterInsights\V1\ConversationLevelSilence` Overall conversation-level silence during the call.
`↳ intents`	`array\|Google\Protobuf\Internal\MapField` All the matched intents in the call.
`↳ phrase_matchers`	`array\|Google\Protobuf\Internal\MapField` All the matched phrase matchers in the call.
`↳ issue_model_result`	`Google\Cloud\ContactCenterInsights\V1\IssueModelResult` Overall conversation-level issue modeling result.

getAnnotations

A list of call annotations that apply to this call.

Returns
Type	Description
`Google\Protobuf\Internal\RepeatedField`

setAnnotations

A list of call annotations that apply to this call.

Parameter
Name	Description
`var`	`array<Google\Cloud\ContactCenterInsights\V1\CallAnnotation>`

Returns
Type	Description
`$this`

getEntities

All the entities in the call.

Returns
Type	Description
`Google\Protobuf\Internal\MapField`

setEntities

All the entities in the call.

Parameter
Name	Description
`var`	`array\|Google\Protobuf\Internal\MapField`

Returns
Type	Description
`$this`

getSentiments

Overall conversation-level sentiment for each channel of the call.

Returns
Type	Description
`Google\Protobuf\Internal\RepeatedField`

setSentiments

Overall conversation-level sentiment for each channel of the call.

Parameter
Name	Description
`var`	`array<Google\Cloud\ContactCenterInsights\V1\ConversationLevelSentiment>`

Returns
Type	Description
`$this`

getSilence

Overall conversation-level silence during the call.

Returns
Type	Description
`Google\Cloud\ContactCenterInsights\V1\ConversationLevelSilence\|null`

hasSilence

clearSilence

setSilence

Overall conversation-level silence during the call.

Parameter
Name	Description
`var`	`Google\Cloud\ContactCenterInsights\V1\ConversationLevelSilence`

Returns
Type	Description
`$this`

getIntents

All the matched intents in the call.

Returns
Type	Description
`Google\Protobuf\Internal\MapField`

setIntents

All the matched intents in the call.

Parameter
Name	Description
`var`	`array\|Google\Protobuf\Internal\MapField`

Returns
Type	Description
`$this`

getPhraseMatchers

All the matched phrase matchers in the call.

Returns
Type	Description
`Google\Protobuf\Internal\MapField`

setPhraseMatchers

All the matched phrase matchers in the call.

Parameter
Name	Description
`var`	`array\|Google\Protobuf\Internal\MapField`

Returns
Type	Description
`$this`

getIssueModelResult

Overall conversation-level issue modeling result.

Returns
Type	Description
`Google\Cloud\ContactCenterInsights\V1\IssueModelResult\|null`

hasIssueModelResult

clearIssueModelResult

setIssueModelResult

Overall conversation-level issue modeling result.

Parameter
Name	Description
`var`	`Google\Cloud\ContactCenterInsights\V1\IssueModelResult`

Returns
Type	Description
`$this`