Google Cloud Contact Center Insights V1 Client - Class Role (1.2.1)

Reference documentation and code samples for the Google Cloud Contact Center Insights V1 Client class Role.

The role of the participant.

Protobuf type google.cloud.contactcenterinsights.v1.ConversationParticipant.Role

Methods

name

Parameter
NameDescription
value mixed

value

Parameter
NameDescription
name mixed

Constants

ROLE_UNSPECIFIED

Value: 0

Participant's role is not set.

Generated from protobuf enum ROLE_UNSPECIFIED = 0;

HUMAN_AGENT

Value: 1

Participant is a human agent.

Generated from protobuf enum HUMAN_AGENT = 1;

AUTOMATED_AGENT

Value: 2

Participant is an automated agent.

Generated from protobuf enum AUTOMATED_AGENT = 2;

END_USER

Value: 3

Participant is an end user who conversed with the contact center.

Generated from protobuf enum END_USER = 3;

ANY_AGENT

Value: 4

Participant is either a human or automated agent.

Generated from protobuf enum ANY_AGENT = 4;