Getting support

Before contacting support

To troubleshoot and resolve certain Kf problems yourself, see Troubleshooting Kf. If other troubleshooting steps fail to resolve the problem, you can contact Google Cloud Support to help you.

To get support, you must install supported versions of Kf using the steps as described in the installation guide, on supported versions of GKE.

Support options

Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. Read more about support options at Getting support with Cloud Customer Care.

You can also find live support, developer communities, and self-service help for Google Cloud, Google Workspace, and other Google Cloud products at the support hub.

All Google Cloud Support packages include support for Kf for customers who have purchased GKE Enterprise licenses. If you have an existing GKE Enterprise license, you already have support for Kf.

Version support policy

The objective of this Version Support Policy is to provide you the flexibility to schedule upgrades when it meets your business needs, while balancing the rapid evolution of Istio, Kubernetes, Google Distributed Cloud, GKE, and Kf.

Google supports the current and previous two (n-2) minor versions of Kf. The following table shows the supported versions of Kf and the unsupported end-of-life (EOL) versions.

Supported versions

Version Release Date Documentation
v2.11 15 Aug 2022 2.11
v2.10 15 July 2022 2.10
v2.9 15 Apr 2022 2.9

Unsupported EOL versions

Version Release Date Documentation
v2.8 03 Mar 2022 2.8
v2.7 14 Dec 2021 2.7
v2.6 19 Oct 2021 2.6
v2.5 30 July 2021 2.5
v2.4 15 June 2021 2.4
v2.3 27 May 2021 2.3
v2.2 11 Feb 2021 2.2
v2.1 14 Dec 2020 2.1
v2.0 03 Nov 2020 2.0