Getting support

Get a Google support package

Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Google Cloud Support.

Get support from the community

You can get assistance with your Memorystore for Redis issue on either Stack Overflow or Google Groups. When posting your question, provide:

  • A description of your problem, including any error messages.
  • What you were attempting to do.
  • The time and date (including timezone) you encountered the problem.
  • The tool or library that you use to interact with Memorystore for Redis.
  • A code sample, if applicable and possible.

Ask a question on Stack Overflow

Ask a question about Memorystore for Redis on Stack Overflow. Use the tag google-cloud-memorystore for questions about Memorystore for Redis. This tag not only receives responses from the Stack Overflow community, but also from Google engineers, who monitor the tag and offer unofficial support.

Discuss Memorystore for Redis

Join the google-cloud-memorystore-discuss Google group to discuss Memorystore for Redis and receive Memorystore for Redis announcements and updates.

You can also visit the Google Cloud Slack community to discuss Memorystore for Redis and other Google Cloud products. If you haven't already joined, use this form to sign up. For Memorystore for Redis, join the #memorystore channel.

Get Memorystore for Redis announcements

All announcements are made in the google-cloud-memorystore-announce group. Please monitor that group for important announcements.

File bugs or feature requests

To file a bug or feature request for Memorystore for Redis, see Report issues and request features with issue trackers.

To report a bug or issue with the Memorystore documentation, click "Send feedback" near the top right of any documentation page. This will open a feedback form. Your comments will be reviewed by the Memorystore for Redis team.