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This page shows you how to get support for Policy Controller.
Before contacting support
Before contacting support, you can try and resolve issues yourself. For
troubleshooting tips, see
Troubleshoot Policy Controller.
Support options
Google Cloud offers different support packages to meet different
needs, such as 24/7 coverage, phone support, and access to a technical support
manager. For more information, see
Cloud Customer Care.
For open source Gatekeeper, you can get support by checking for existing issues
or opening a new issue in the
public GitHub issue tracker.
Gatekeeper issues and feature requests: Check for existing
issues or open new issues in the
public issue trackers.
Documentation issues: On the documentation page, select Send
feedback. This action opens a feedback form. The
Config Management team reviews and takes action on your comments.
Billing questions
Use the following resources to get help with billing questions:
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-09-04 UTC."],[],[],null,["This page shows you how to get support for Policy Controller.\n\nBefore contacting support\n\nBefore contacting support, you can try and resolve issues yourself. For\ntroubleshooting tips, see\n[Troubleshoot Policy Controller](/kubernetes-engine/enterprise/policy-controller/docs/how-to/troubleshoot-policy-controller).\n\nSupport options\n\nGoogle Cloud offers different support packages to meet different\nneeds, such as 24/7 coverage, phone support, and access to a technical support\nmanager. For more information, see\n[Cloud Customer Care](/support).\n\nFor open source Gatekeeper, you can get support by checking for existing issues\nor opening a new issue in the\n[public GitHub issue tracker](https://github.com/open-policy-agent/gatekeeper/issues).\n\nWhat Google doesn't support\n\nGoogle doesn't support the following issues:\n\n- Issues with [self-authored constraints](/kubernetes-engine/enterprise/policy-controller/docs/how-to/creating-policy-controller-constraints) and [constraint templates](/kubernetes-engine/enterprise/policy-controller/docs/how-to/write-custom-constraint-templates).\n- Issues with customer-owned `YAML` file configurations.\n\nRelated tools and resources\n\nIf you install open source products, such as Gatekeeper,\nyou can get community support for\nthese products:\n\n- [Gatekeeper](https://github.com/open-policy-agent/gatekeeper)\n- [kpt](https://kpt.dev/)\n- [Kustomize](https://kustomize.io/)\n\nRecommended version\n\nWe recommend that you use Policy Controller version 1.20.\n\nFile bugs or feature requests\n\nYou can submit a product issue by using one of the following procedures:\n\n- **Policy Controller issues and feature requests** : Check for\n [existing issues](https://issuetracker.google.com/issues?q=componentid:1161523%2B%20status:open%20&s=vote_count:desc&d=issue_id&d=type&d=status&d=vote_count&d=title&d=priority&d=severity&d=assignee&d=blocked_by_issue_id&d=created_time&d=modified_time)\n or\n [open new issues](https://issuetracker.google.com/issues/new?component=1161523).\n\n- **Gatekeeper issues and feature requests** : Check for existing\n issues or open new issues in the\n [public issue trackers](https://github.com/open-policy-agent/gatekeeper/issues).\n\n- **Documentation issues** : On the documentation page, select **Send\n feedback**. This action opens a feedback form. The\n Config Management team reviews and takes action on your comments.\n\nBilling questions\n\nUse the following resources to get help with billing questions:\n\n- To learn more about billing, read the [Google Cloud billing documentation](/billing/docs).\n- Resolve billing concerns by using the [billing concerns troubleshooter](https://support.google.com/cloud/troubleshooter/7279311?ref_topic=6288636).\n- Request help with billing questions by using the [billing support form](https://support.google.com/cloud/contact/cloud_platform_billing?visit_id=1-636564925221770723-4170709031&rd=1).\n\nWhat's next\n\n- Review the [compatibility between Google Kubernetes Engine features and cluster product families](/anthos/docs/version-and-upgrade-support#anthos)."]]
