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Como receber suporte
Receber um pacote de suporte do Google
OGoogle Cloud oferece pacotes de suporte diferentes
para atender a diferentes necessidades, como cobertura 24 horas, suporte por telefone e acesso a um gerente
de suporte técnico. Para mais informações, consulte Cloud Customer Care.
Receba suporte da comunidade
Faça uma pergunta no Stack Overflow
Faça uma pergunta sobre o Identity Platform no
Stack Overflow.
Use a tag google-identity para fazer perguntas sobre o
Identity Platform. Ela recebe respostas da comunidade do Stack Overflow e dos engenheiros do Google, que a monitoram e oferecem suporte não oficial.
Registre solicitações de recursos e relatórios de bugs
Se você quiser solicitar um novo recurso para o Identity Platform ou
se encontrou um bug reproduzível, informe-o na
Issue Tracker. É possível
analisar os problemas em aberto
para ver se o bug ou a solicitação já foi relatado e
marcar
a linha de execução existente para mantê-la atualizada. Se não houver linhas de execução existentes, é possível
solicitar um novo recurso
ou informar um novo bug.
[[["Fácil de entender","easyToUnderstand","thumb-up"],["Meu problema foi resolvido","solvedMyProblem","thumb-up"],["Outro","otherUp","thumb-up"]],[["Difícil de entender","hardToUnderstand","thumb-down"],["Informações incorretas ou exemplo de código","incorrectInformationOrSampleCode","thumb-down"],["Não contém as informações/amostras de que eu preciso","missingTheInformationSamplesINeed","thumb-down"],["Problema na tradução","translationIssue","thumb-down"],["Outro","otherDown","thumb-down"]],["Última atualização 2025-08-11 UTC."],[[["\u003cp\u003eGoogle Cloud offers various support packages, including 24/7 coverage, phone support, and access to a technical support manager, detailed in the Cloud Customer Care documentation.\u003c/p\u003e\n"],["\u003cp\u003eFor community support, users can post questions on Stack Overflow using the \u003ccode\u003egoogle-identity\u003c/code\u003e tag, which is monitored by both the community and Google engineers for unofficial support.\u003c/p\u003e\n"],["\u003cp\u003eThe Google Cloud Slack community allows for discussions about Identity Platform and other Google Cloud products, with a signup form available for new members.\u003c/p\u003e\n"],["\u003cp\u003eFeature requests and bug reports for Identity Platform can be submitted through the issue tracker, where users can also review, star, or create new issues.\u003c/p\u003e\n"]]],[],null,["# Getting support\n===============\n\nGet a Google support package\n----------------------------\n\nGoogle Cloud offers different support packages to meet\ndifferent needs, such as 24/7 coverage, phone support, and access to a technical\nsupport manager. For more information,\nsee [Cloud Customer Care](/support).\n\nGet support from the community\n------------------------------\n\n### Ask a question on Stack Overflow\n\nAsk a question about Identity Platform on\n[Stack Overflow](http://stackoverflow.com/questions/tagged/google-identity).\nUse the tag `google-identity` for questions about\nIdentity Platform. This tag not only receives responses from the\nStack Overflow community, but also from Google engineers, who monitor the tag\nand offer unofficial support.\n\n### Discuss Identity Platform\n\nYou can visit the Google Cloud\n[Slack community](https://googlecloud-community.slack.com/) to discuss\nIdentity Platform and other Google Cloud products. If you haven't\nalready joined,\n[use this form to sign up](https://join.slack.com/t/googlecloud-community/shared_invite/zt-2mz6i6j8l-qMC13DEg6FAtGMH4wVytTA).\n\n### File feature requests and bug reports\n\nIf you'd like to request a new feature for Identity Platform, or\nencounter a reproducible bug, you can report them through the\n[issue tracker](/support/docs/issue-trackers). You can\n[review the open issues](https://issuetracker.google.com/savedsearches/6115075)\nto see if your bug or request has already been reported, and\n[star](https://developers.google.com/issue-tracker/guides/subscribe#subscribing_by_starring_an_issue)\nan existing thread to keep updated. If there are no existing threads, you can\n[request a new feature](https://issuetracker.google.com/issues/new?component=1120253&template=1629995)\nor [report a new bug](https://issuetracker.google.com/issues/new?component=1120253&template=1629969)."]]
