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Getting support
Get a Google support package
Google Cloud offers different support packages to meet different needs, such as 24/7
coverage, phone support, and access to a technical support manager. For more information,
see Cloud Customer Care.
Get support from the community
Ask a question on Stack Overflow
Ask a question about Firestore on
Stack Overflow.
Use the tag google-cloud-firestore for questions about
Firestore. This tag not only receives responses from the
Stack Overflow community, but also from Google engineers, who monitor the tag
and offer unofficial support.
Discuss Firestore
You can visit the Google Cloud
Slack community to discuss
Firestore and other Google Cloud products. If you haven't
already joined,
use this form to sign up.
For Firestore, join the
#firestore
channel.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-29 UTC."],[],[],null,["# Getting support\n===============\n\nGet a Google support package\n----------------------------\n\nGoogle Cloud offers different support packages to meet different needs, such as 24/7\ncoverage, phone support, and access to a technical support manager. For more information,\nsee [Cloud Customer Care](/support).\n\nGet support from the community\n------------------------------\n\n### Ask a question on Stack Overflow\n\nAsk a question about Firestore on\n[Stack Overflow](http://stackoverflow.com/questions/tagged/google-cloud-firestore).\nUse the tag `google-cloud-firestore` for questions about\nFirestore. This tag not only receives responses from the\nStack Overflow community, but also from Google engineers, who monitor the tag\nand offer unofficial support.\n\n### Discuss Firestore\n\nYou can visit the Google Cloud\n[Slack community](https://googlecloud-community.slack.com/) to discuss\nFirestore and other Google Cloud products. If you haven't\nalready joined,\n[use this form to sign up](https://join.slack.com/t/googlecloud-community/shared_invite/zt-2mz6i6j8l-qMC13DEg6FAtGMH4wVytTA).\n\nFor Firestore, join the\n[`#firestore`](https://googlecloud-community.slack.com/messages/C7JGTJ0DQ/)\nchannel."]]
