Some products and features are in the process of being renamed. Generative playbook and flow features are also being migrated to a single consolidated console. See the details.
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Filter this document's content by the agent type tag:
Filter this document's content by the category tag:
Enable Cloud Logging for your agent
Activate Cloud Logging for your agent. This is essential for capturing data
and diagnosing problems in real conversations.
Collect Conversation IDs
When unexpected behavior occurs, collect the Dialogflow conversation
IDs. These IDs, found in the Conversation History, provide a way to trace the
execution path of a conversation and examine specific interactions.
Provide Complete Information to Support
When opening a support case with Cloud Support, include the relevant
conversation IDs and logs collected during your investigation. This
information is critical for debugging issues efficiently.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-08-07 UTC."],[[["\u003cp\u003eEnable Cloud Logging to capture data and diagnose issues in real conversations.\u003c/p\u003e\n"],["\u003cp\u003eCollect Dialogflow conversation IDs to trace the execution path of a conversation and examine interactions.\u003c/p\u003e\n"],["\u003cp\u003eProvide relevant conversation IDs and logs when contacting Cloud Support for efficient debugging.\u003c/p\u003e\n"]]],[],null,["# Troubleshooting\n\nFilter this document's content by the agent type tag: \nAny Conversational Agents (Dialogflow CX) Dialogflow ES\n\nFilter this document's content by the category tag: \nAny API Console Auth Project Integration NLU Regex Speech-to-Text Text-to-Speech Runtime Generative AI\n\nEnable Cloud Logging for your agent\n-----------------------------------\n\nActivate Cloud Logging for your agent. This is essential for capturing data\nand diagnosing problems in real conversations.\n\nCollect Conversation IDs\n------------------------\n\nWhen unexpected behavior occurs, collect the Dialogflow conversation\nIDs. These IDs, found in the Conversation History, provide a way to trace the\nexecution path of a conversation and examine specific interactions.\n\nProvide Complete Information to Support\n---------------------------------------\n\nWhen opening a support case with Cloud Support, include the relevant\nconversation IDs and logs collected during your investigation. This\ninformation is critical for debugging issues efficiently."]]
