Selecione o projeto para o qual você quer criar um caso de suporte.
No menu de navegação, clique em Casos.
Selecione Google SecOps SIEM ou Google SecOps SOAR
na lista Produto. Este fluxo de trabalho é para todos os clientes do Google SecOps.
Preencha os campos obrigatórios e envie o formulário.
Depois de enviar o formulário, você será redirecionado para a página Casos. Nela, você pode
fazer comentários sobre o caso, enviar anexos ou modificar os atributos associados. A
equipe de SecOps do Google responde ao caso com base na prioridade dele e
no respectivo serviço de suporte no momento da criação.
Se você comprou ou renovou sua assinatura do Google Security Operations até 14 de fevereiro de 2023, é possível pesquisar casos anteriores no portal de suporte do Google SecOps.
[[["Fácil de entender","easyToUnderstand","thumb-up"],["Meu problema foi resolvido","solvedMyProblem","thumb-up"],["Outro","otherUp","thumb-up"]],[["Difícil de entender","hardToUnderstand","thumb-down"],["Informações incorretas ou exemplo de código","incorrectInformationOrSampleCode","thumb-down"],["Não contém as informações/amostras de que eu preciso","missingTheInformationSamplesINeed","thumb-down"],["Problema na tradução","translationIssue","thumb-down"],["Outro","otherDown","thumb-down"]],["Última atualização 2025-08-21 UTC."],[[["\u003cp\u003eNew Google SecOps support cases can be created via the Google Cloud console by signing in as a support user and navigating to the Cases section.\u003c/p\u003e\n"],["\u003cp\u003eTo create a support case, the user must select either Google SecOps SIEM or Google SecOps SOAR from the Product list after selecting their project.\u003c/p\u003e\n"],["\u003cp\u003eAfter completing the form and submitting a case, users can track it, add comments, and upload files via the Cases page in the console.\u003c/p\u003e\n"],["\u003cp\u003eCases are prioritized, and the Google SecOps team responds based on this priority and the service support at the time the case was created.\u003c/p\u003e\n"],["\u003cp\u003eCustomers who subscribed or renewed before February 14, 2023, can access historical cases in the Google SecOps Support portal.\u003c/p\u003e\n"]]],[],null,["# Contact Google SecOps Support\n=============================\n\nIf no case has been filed, you can create one in the Google Cloud console\nby completing the following steps:\n\n1. Sign in to the Google Cloud console Support page as a support user.\n\n [Go to Support](https://console.cloud.google.com/support)\n2. Select the project you want to create a support case for.\n\n3. In the navigation menu, click **Cases**.\n\n4. Select **Google SecOps SIEM** or **Google SecOps SOAR**\n from the **Product** list. This workflow is for all Google SecOps\n customers.\n\n5. Complete the required fields and submit the form.\n\nAfter you submit the form, you're redirected to the **Cases** page where you\ncan comment on the case, upload file attachments, or modify case attributes. The\nGoogle SecOps team responds to the case based on its priority and\nthe respective support service at the time of creation.\n\nIf you purchased or renewed your Google Security Operations subscription\non or before February 14, 2023, you can search for historical cases in the\n[Google SecOps Support portal](https://support.chronicle.security/).\n\nFor more information, see [Getting support with Cloud Customer Care](/support/docs)."]]
